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Tailor your resume to this SERVICE WRITER/WORK ORDER ADMINISTRATOR role.
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Don't guess if your resume is good enough.
See how it scores against the SERVICE WRITER/WORK ORDER ADMINISTRATOR posting at Clearway — free, in seconds.
About the Role
The Service Writer/Work Order Administrator is responsible for managing the full life cycle of work orders across four maintenance departments, ensuring shops are organized and equipment is job-ready. This role acts as the administrative hub for repairs, service, and insurance claims.
Responsibilities
- Open work orders for all incoming repair and service requests and route them to the appropriate department.
- Capture complete intake details including unit number, meter or hour reading, reported issue, location, priority, and cost coding.
- Follow up daily on open work orders, monitoring technician progress, parts orders, and outside repair ETAs.
- Keep supervisors, project teams, and department leads informed of work order status and expected completion.
- Coordinate outside vendor repairs by requesting estimates, obtaining approvals, issuing purchase orders, and reconciling invoices.
- Close work orders upon verification of complete work, ensuring accurate recording of labour, parts, and costs with attached paperwork.
- Flag warranty-eligible repairs and manage claims through to credit.
- Open and submit insurance claims for vehicle and equipment damage, compiling necessary documentation.
- Follow up with brokers and adjusters, obtain and submit repair quotes, and track claims to settlement.
- Maintain a claims log with key dates and reconcile payouts against deductibles and final repair costs.
- Ensure the system is clean and current with no stale, duplicate, or incomplete work orders, and maintain accurate repair histories.
- Report weekly on open and aging work orders, backlog by department, and repeat failures.
- Support related fleet administration tasks as assigned.
Requirements
- Post-secondary education in Business Administration or a related field.
- Hands-on experience handling work orders or service contracts in a shop, dealership, fleet, or field service setting (2+ years preferred).
- Working knowledge of construction equipment, trucks, or automotive systems.
- Comfortable reading repair descriptions, parts lists, and labour estimates.
- Experience with an ERP, CMMS, or fleet maintenance system (Jonas or similar is an asset).
- Strong organization and follow-through skills, capable of managing a high volume of open items across multiple departments.
- Clear written and verbal communication skills.
- Proficient in Microsoft Excel and Outlook.
Skills
- Work order management
- Service contract administration
- Repair coordination
- Insurance claims processing
- Invoice reconciliation
- Warranty claim management
- Data entry
- Record keeping
- Reporting
- Microsoft Excel
- Microsoft Outlook
Location
- 69 Freshway Dr, Concord, ON L4K 1R9
Work Type
- On site
- Monday through Friday
- 8:00 am to 5:00 pm (EST)
Experience Level
- 2+ years preferred
Education Level
- Post-secondary education in Business Administration or a related field
Salary/Compensations
- $55,000 - $60,000
Benefits
- Competitive Salary with annual cost of living increases
- Annual Bonus Program
- Group RRSP with 100% Matching
- 100% Company Paid Benefits
- Extended Health Care
- Dental Care
- Vision Care
- Disability Insurance
- Vacation & Personal Days, plus Paid Holiday Shutdown
- Parental Leave Top-up Program
- Employee Assistance Program (EAP)
- Life Insurance
- Wellness Programs
- Free On-site Parking
About the Company
- Clearway is committed to every project, priding itself on a keen work ethic and the talent of its people, making them a go-to for complex construction assignments.
- With over 50 years of operation, Clearway specializes in sewers and watermains, transportation, dry utilities, shoring, road reconstruction, concrete forming, marine, environmental remediation, and treatment plants/pumping stations.
- Clearway offers challenging and rewarding career opportunities with room to grow, learn, and excel for employees who demonstrate creativity, ingenuity, initiative, and high-level commitment.
Equal Opportunity
- Please, no agencies