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About the Role
As a Support Analyst, you will manage client inquiries and serve as a point of contact for client requests. This role offers the opportunity to become a subject matter expert, educate clients on our technology, and contribute to the company's growth.
Responsibilities
- Become a product expert and understand how the company's proprietary machine learning technology adds value to client workflows.
- Serve as the first line of contact for the production customer base, addressing inquiries related to how-to's, troubleshooting, and training.
- Collaborate with internal teams to resolve client inquiries and streamline processes.
- Respond to client inquiries in a consistent, concise, and timely manner.
- Liaise with the Product team to relay ideas/feedback and track bug resolutions.
- Coordinate with the Data Team to incorporate client feedback into the technology.
- Contribute to maintaining the Help Center to enhance client experience.
- Conduct client trainings on foundational functionality and best practices.
- Contribute to Support roadmap projects concerning AI adoption and workflow optimization.
Requirements
- Client-centric with a genuine interest in delivering results for customers.
- Enjoys working in a collaborative environment, sharing best practices, and supporting teammates.
- Analytical, data-driven self-starter who is detailed-oriented and resourceful.
- Problem-solver who thrives in diving into details when required.
- Technically proficient, able to troubleshoot technical issues and communicate technical information effectively.
- Enjoys taking initiative on new projects, particularly AI initiatives.
- Experience with Client Support tooling & reporting, such as Zendesk, Salesforce, Jira, Confluence, Snowflake, Datadog (including internships).
- Experience streamlining workflows with AI tooling.
- Knowledge of alternative investments.
- Prior experience with management consulting, business process outsourcing, or technology-related professional services (including internships).
Skills
- Machine learning technology
- Client support
- Troubleshooting
- Training
- Product feedback
- Data analysis
- AI adoption
- Workflow optimization
- Zendesk
- Salesforce
- Jira
- Confluence
- Snowflake
- Datadog
- AI tooling
- Alternative investments
- Management consulting
- Business process outsourcing
- Technology professional services
Location
- New York City
- Jacksonville
Work Type
- Full-time
Experience Level
- Entry-level
- Mid-level
Salary/Compensations
- $70,000 - $80,000 USD Annual
Benefits
- Merit increases
- Incentive compensation (exempt roles only)
- Paid holidays
- Paid time off
- Medical
- Dental
- Vision
- Short and long term disability benefits
- 401(k) +match
- Life insurance
- Various wellness programs
About the Company
- Canoe Intelligence is a data management and intelligence platform powering how the world invests in alternatives.
- Their AI-native platform automates manual data processing, reducing operational costs and risk.
- Canoe's AI-driven platform was incubated in 2013 and launched commercially in 2017.
- In October 2026, Canoe became part of Bloomberg, combining private markets data expertise with Bloomberg's technology, data management capabilities, and global scale.
- The company aims to build a connected experience across public and private markets.
Equal Opportunity
- Canoe is an equal opportunity employer and prohibits discrimination in employment.
- The Company is committed to attracting, retaining, developing, and promoting the most qualified individuals without regard to age, ancestry, color, gender identity or expression, genetic predisposition or carrier status, marital status, national or ethnic origin, race, religion or belief, sex, sexual orientation, self-identified or perceived sex, sexual and other reproductive health decisions, parental or caring status, physical or mental disability, pregnancy, childbirth or related medical conditions, or parental leave, protected veteran status, status as a victim of domestic violence, or any other classification protected by applicable law.
- Canoe prohibits treating applicants or employees less favorably in connection with the terms and conditions of employment, in all phases of the employment process, because of one or more Protected Characteristics.