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About the Role

The Field Service Technician 2 is responsible for performing advanced field diagnostics, repairs, and installations of windows and doors. This role requires strong technical knowledge of window and door systems, materials, and installation practices, as well as the ability to lead multi-technician jobs, conduct water tests, and handle escalated warranty concerns. The ideal candidate demonstrates advanced product knowledge, excellent communication skills, and the ability to deliver a high level of customer satisfaction while ensuring safety and quality in all service activities.

Responsibilities

Apply all knowledge and skills required of a Field Service Technician 1, including basic repairs, inspections, safety compliance, inventory, vehicle operation, and customer service.
Demonstrate expertise in multiple window types (single-hung, double-hung, casement, sliding) and door systems, including repair and replacement techniques.
Work with different window and door materials (wood, vinyl, aluminum, and various glass types) with proper techniques and care.
Utilize a range of tools such as drills, sealants, pry bars, caulk guns, and power tools with proficiency and accuracy.
Perform diagnostics and provide technical support via phone and email to internal and external stakeholders.
Conduct water tests according to company protocols and document results using internal software.
Apply knowledge of window and door installation practices to evaluate and support field projects.
Organize and coordinate jobs requiring two or more technicians, ensuring effective collaboration with internal teams and customers.
Deescalate warranty or service concerns professionally, maintaining customer confidence and satisfaction.
Perform specialized repairs, including water intrusion fixes, shaped products, and installation diagnostics.
Maintain strong relationships with customers and sales teams by providing clear communication, accurate documentation, and dependable service.
Expand and apply knowledge of company products and industry standards to support advanced fieldwork.
Travel within assigned territory daily; overnight travel may be required depending on territory.

Requirements

Strong verbal and written communication skills, including the ability to write professional emails, reports, and documentation.
Strong organizational skills to manage multi-technician jobs.
Excellent customer service and escalation management skills.
Detail-oriented with the ability to complete advanced repairs accurately.
Physical stamina and dexterity; ability to lift and carry up to 50 lbs consistently, climb ladders, and work at heights.
Ability to prioritize tasks and manage time effectively.
Team-oriented, adaptable, and committed to safety and quality.
Valid driver’s license with ability to successfully clear an MVR check.
Proficiency with hand and power tools.
Ability to complete advanced diagnostics, repairs, and documentation.
Strong understanding of installation practices for windows and doors.
Must be at least 18 years of age to apply.

Skills

Advanced field diagnostics
Repairs
Installations
Window and door systems knowledge
Water tests
Warranty concern handling
Product knowledge
Communication skills
Customer satisfaction
Safety and quality assurance
Basic repairs
Inspections
Safety compliance
Inventory management
Vehicle operation
Customer service
Single-hung windows
Double-hung windows
Casement windows
Sliding windows
Door systems
Wood materials
Vinyl materials
Aluminum materials
Glass types
Drills
Sealants
Pry bars
Caulk guns
Power tools
Hotline support
Documentation
Installation practices
Multi-technician job management
Escalation management
Advanced repairs
Water intrusion fixes
Shaped products
Sales support
Professional emails
Reports
Time management
Team-oriented
Adaptable

Location

Cary, North Carolina

Work Type

Full-time
Daily travel
Overnight travel

Experience Level

3–5 years of general construction or building material installation experience
3–5 years of fenestration manufacturing or installation experience

Education Level

High School Diploma or equivalent
AAMA Installation Training certification preferred

Salary/Compensations

$25- $28/hour

Benefits

Medical coverage
Dental coverage
Vision coverage
401k
PTO
Paid holidays
FSA
Life insurance
LTD
STD
EAP
Discount programs
Tuition reimbursement
Training
Professional development

About the Company

Cornerstone Building Brands, headquartered in Cary, North Carolina, is the largest manufacturer of external building products in North America with over $6 billion in annual revenue and an expansive North American footprint that includes almost 20,000 employees, operating in +70 manufacturing facilities, supported by a network of +80 distribution and branch office facilities.
We have a broad product offering with a well-regarded brand portfolio including the #1 position in windows, vinyl siding, metal accessories, metal roofing and wall systems, and insulated metal panels.
We believe every building we create, and every part of that building, positively contributes to communities where people live, work and play.

Equal Opportunity

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, or status as a protected veteran.
Cornerstone Building Brands is an Equal Opportunity Employer.