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About the Role

We are seeking a hands-on Senior IT Infrastructure & Operations Engineer to support reliable, secure, and scalable technology services across its subsidiaries and locations. This position combines enterprise systems administration, network operations, identity and access management, and infrastructure security. The engineer will resolve complex operational issues, support infrastructure improvements, and collaborate with Service Desk, Cybersecurity, GRC, business stakeholders, and corporate IT leadership.

Responsibilities

Administer and troubleshoot Windows Server, Active Directory, Group Policy, DNS, DHCP, Microsoft 365, Microsoft Entra ID, and hybrid identity services.
Support enterprise networking, including switching, routing, wireless, VLANs, WAN connectivity, VPNs, firewalls, and network performance and security monitoring.
Manage virtualization environments, including VMware and/or Hyper-V, virtual machine provisioning, capacity, maintenance, and operational health; support physical data center infrastructure.
Oversee identity and access operations, including onboarding/offboarding, authentication issues, security groups, permissions, MFA, and approved access changes.
Coordinate server and endpoint patching, vulnerability remediation, system hardening, security monitoring, and incident response with Cybersecurity and other technical teams.
Analyze logs, events, and SIEM/endpoint security alerts to identify operational or security issues requiring action.
Support backups, recovery, disaster recovery readiness, and infrastructure availability across multiple sites.
Act as an escalation resource for Service Desk teams; troubleshoot complex incidents, improve ticket documentation, and ensure appropriate routing and follow-through.
Partner with GRC and business owners on user access reviews, audit evidence, configuration validation, and remediation tracking.
Plan and execute infrastructure upgrades, implementations, testing, and cross-site projects; maintain accurate technical procedures and documentation.
Collaborate with internal teams and vendors; communicate technical risks, priorities, and status to technical and nontechnical stakeholders.
Participate in limited on-call or after-hours support for critical incidents and scheduled maintenance; travel periodically to company locations as needed.

Requirements

At least 5 years of hands-on experience in enterprise systems, network, or infrastructure administration.
Strong experience with Windows Server, Active Directory, Group Policy, DNS, DHCP, and Microsoft 365; working knowledge of Entra ID and hybrid identity.
Practical knowledge of enterprise networking, including TCP/IP, switching, routing, wireless, VPNs, and firewalls.
Experience supporting virtualization, infrastructure monitoring, patching, troubleshooting, and security remediation.
Understanding of identity and access management, endpoint protection, least privilege, authentication, and security controls.
Ability to independently diagnose complex technical issues, prioritize work, document resolutions, and collaborate across multiple locations.
Clear communication skills and the ability to work effectively with Service Desk, IT infrastructure, Cybersecurity, GRC, and business teams.

Skills

Windows Server
Active Directory
Group Policy
DNS
DHCP
Microsoft 365
Microsoft Entra ID
Hybrid identity services
Enterprise networking
Switching
Routing
Wireless
VLANs
WAN connectivity
VPNs
Firewalls
Network performance monitoring
Network security monitoring
VMware
Hyper-V
Virtual machine provisioning
Capacity management
Maintenance
Operational health
Physical data center infrastructure
Identity and access management
Onboarding/offboarding
Authentication
Security groups
Permissions
MFA
Server patching
Endpoint patching
Vulnerability remediation
System hardening
Security monitoring
Incident response
Log analysis
Event analysis
SIEM
Endpoint security alerts
Backups
Recovery
Disaster recovery
Infrastructure availability
Escalation resource
Ticket documentation
User access reviews
Audit evidence
Configuration validation
Remediation tracking
Infrastructure upgrades
Implementations
Testing
Cross-site projects
Technical procedures
Documentation
Vendor collaboration
Risk communication
Priority communication
Status communication
On-call support
After-hours support
Fortinet
Cisco
Aruba
Enterprise backup
Recovery
Physical data center operations
Splunk
SIEM tools
CrowdStrike
EDR tools
Qualys
PowerShell scripting
Automation
Endpoint management
Software deployment
Mobile device management
PCI-related controls
Penetration testing
Multi-site enterprise environments
TCP/IP

Location

Albuquerque, New Mexico

Work Type

Hybrid
Full-time

Experience Level

Senior
5+ years

Education Level

Bachelor’s degree in an IT-related discipline or equivalent combination of education, training, and experience
Microsoft certifications
Cisco certifications
Fortinet certifications
CompTIA Network+ certifications
Security+ certifications

Benefits

Medical plan with low premium rates and no high deductible (includes dental and vision)
Telemedicine
401(k) matching program
Paid time-off benefits
Seven paid holidays
Paid life insurance
Optional additional life insurance
Long-term disability
Short-term disability
Flexible spending account
Pet insurance
Tuition reimbursement
On-site gym
Company wellness program
Bereavement leave
Employee discounts at Rio Grande
Local and national discounts on various travel and entertainment
Competitive compensation
Opportunity to share in the profits

About the Company

Rio Grande is a Metal Free environment within our operations areas.
At Rio Grande, our employees are the heart of our more than 80-year legacy in Albuquerque, New Mexico.
Our culture is guided by our 3R principles: Respect, Responsibility, and Results.
We believe in a bias to action mindset that turns ideas into outcomes and in empowering employees to take initiative, grow through continuous learning, and making meaningful impacts every day.
Recognized as a 2025 Platinum Award Family Friendly Business, we promote a work-life balance, clear expectations, and a supportive environment, including quality benefits, robust wellness resources, and an onsite fitness facility.
Through our employee recognition and community involvement, we celebrate individuality, foster belonging, and ensure every voice is valued.
A career at Rio Grande offers more than a job. You’ll join a work place where your contributions matter and your growth is supported.
Your work will help shape the future of the company and support our customers and industry.
Established in 1944, Rio Grande, a Berkshire-Hathaway manufacturer/distributor, has thousands of valued customers around the world.
We are a principle-based company with a highly evolved team-based environment.
We can show you how a profoundly effective organization lives these values every day.
You can find our guiding principles, The 3 R’s, Respect, Responsibility and Results, on our website as well as information about our community support and how we protect the environment.
Within our 186,000 sq. ft., solar-powered facility, with covered parking, Rio Grande has sales, marketing, supply chain, IT and administrative offices, a climate-controlled distribution center with more than 40,000 items, and a comprehensive, well-equipped manufacturing operation.
Manufactured products include jewelry-making equipment (from basic tools to highly sophisticated induction casting machines) and jewelry components—both die-struck and cast.
Capabilities include CAD/CAM, casting, stamp and form, metal finishing, CNC machining, manual milling, tool & die and electronics/mechanical assembly.

Equal Opportunity

Guided by our core values, Rio Grande is committed to treating all people with dignity and respect.
We are an equal-opportunity employer with a zero-tolerance policy for harassment or discrimination of any kind.
As an advocate for equity and equality, we hire, train, and promote qualified people of all backgrounds.
We consider employment candidates without regard to race, religion, sex, gender identity, sexual orientation, national origin, age, disability, veteran status, or any other underrepresented class.
We value our associates and have won the yearly Healthiest Places to Work and Family Friendly Business awards on multiple occasions.