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About the Role
The Shelter Care Coordinator is responsible for overseeing the guests of the Warming Center, ensuring their essential needs and safety are met. This role involves working with guests facing various challenges, including mental health issues, substance use disorder, and past incarceration, providing crisis services, documentation, and other necessary support.
Responsibilities
- Orient guests and conduct intakes to assess needs and strengths.
- Provide information about shelter operations, rules, and assign beds.
- Monitor guest compliance with rules and intervene in crisis situations using de-escalation techniques.
- Monitor sleeping areas to ensure health and safety requirements are met.
- Perform housekeeping and maintain the upkeep of the shelter and common areas.
- Review and update daily logs and complete necessary paperwork.
- Coordinate food distribution for breakfast and dinner.
- Provide transportation for guests, if applicable.
- Perform and document half-hour bed checks for all guests.
- Conduct curfew checks to ensure guest presence.
- Monitor confidential participant files, case notes, records, and reports.
- Document all incidents accurately on an HRH Incident Report form, including those requiring external agency involvement or significant altercations.
- Meet with previous shift staff for updates at the beginning of each shift.
- Participate in ongoing training and staff meetings.
- Adhere to laws and regulations impacting the homeless and emergency shelters.
- Ensure social distancing, mask wearing, and hand washing guidelines are followed.
- Fill in for property protection personnel during staffing shortages, if necessary.
- Perform other duties as requested by supervisors.
Requirements
- BA/BS in human services field preferred or HS Diploma.
- Two years of related work experience with the homeless population.
- If HS Diploma, must have 5 years of work-related experience.
- Competent reading and writing skills.
- Strong communication skills.
- Able to remain calm during stressful situations.
- Sensitivity toward the homeless population.
- Ability to comfortably and effectively relate to individuals of diverse backgrounds.
- Respectful of cultural differences.
- Responsible, organized, and non-judgmental.
- Able to work independently and as part of a team.
- Strong commitment to personal and professional ethics and standards.
- Able to set and maintain appropriate boundaries.
- Must remain respectful to clients at all times.
- Valid NYS Driver’s License required.
- Must have a valid license to transport clients as necessary.
- Must be able to climb multiple sets of stairs.
- Must be able to lift a minimum of 25 pounds.
- Home or cellular telephone required.
- Basic computer literacy necessary.
- Specific clearances may be necessary depending on the position.
Skills
- De-escalation techniques
- Crisis intervention
- Documentation
- Housekeeping
- Communication skills
- Basic computer literacy
Location
- Poughkeepsie, NY
Work Type
- Weekends/Overnights
Experience Level
- Two years related work experience
- Five years related work experience
Education Level
- BA/BS in human service field preferred
- HS Diploma
Salary/Compensations
- $18.50 per hour
About the Company
- Hudson River Housing improves lives and communities through housing with compassion and development with vision.
- Dedicated to building strong, sustainable communities by developing and preserving quality affordable housing and helping families and individuals obtain and maintain housing through education, advocacy and support services.
- A committed group of people from all backgrounds who care deeply about our community and want to make it a better place.
- Equity is a core value at Hudson River Housing.
- Believes in promoting a culture that decenters bias, celebrates difference, enhances equitable communication, and nurtures relationship building.
- Committed to hiring from within our community including applicants with lived experience that can inform and strengthen our work.
Equal Opportunity
- Hudson River Housing is dedicated to maintaining a work environment that is free from harassment and discrimination on the basis of age, race, creed, color, national origin (including ancestry), religion, gender or sex, gender identity or expression, sexual orientation, pregnancy (including childbirth and related medical conditions), alienage or citizenship status (unless required by law), disability, reproductive health decision making (including, but not limited to, the decision to use or access a particular drug, device, or medical service), marital status, partnership status, caregiver status, domestic violence victim status, familial status, military status, unemployment status, genetic information (including genetic characteristics), or any other protected status under federal, state, or local laws.
- Dedicated to the fulfillment of this policy with respect to all aspects of employment, including, but not limited to, recruiting, hiring, placement, transfer, training, promotion, compensation, termination, and all other terms, conditions, and privileges of employment.