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About the Role
Be the person our early-morning members can count on. As the Front Desk Opener at Retro Fitness, you will prepare the club for opening, welcome the first members, and maintain an organized, helpful front desk throughout your shift.
Responsibilities
- Complete the opening checklist before admitting members.
- Follow key and alarm procedures, check assigned areas, and promptly report access problems or hazards.
- Greet members and guests, manage check-ins, answer calls, and provide accurate information about the club.
- Maintain a helpful, professional presence during the early-morning rush.
- Process authorized payments and account updates accurately.
- Protect member information and document concerns.
- Refer issues outside your authority to club management.
- Support membership inquiries, tours, referrals, Welcome Workout bookings, and approved retail or service sales.
- Connect members with the appropriate sales or fitness team member.
- Keep the desk and lobby clean and organized.
- Complete assigned stocking and cleaning checks.
- Report equipment or facility concerns.
- Coordinate coverage so the desk remains attended.
Requirements
- Dependable attendance and the ability to consistently meet the posted early-morning start time are essential.
- Customer service, front desk, or opening experience preferred.
- Comfortable using computers, phones, and point-of-sale systems.
- Clear communication, attention to detail, and sound judgment when working independently.
- Ability to stand, move throughout assigned areas, and perform routine cleaning and stocking tasks, with reasonable accommodation as applicable.
Skills
- Customer service
- Front desk operations
- Opening procedures
- Computer proficiency
- Phone etiquette
- Point-of-sale systems
- Communication
- Attention to detail
- Judgment
- Independent work
Work Type
- Part-time
Education Level
- High school diploma or GED completed or in progress
Salary/Compensations
- Hourly pay: [insert approved range]
- Proposed commission eligibility follows the supplied Front Desk plan: 7% personal PT sales and 10% supplement sales, subject to approval for this opener role and written plan terms.
About the Company
- Retro Fitness