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About the Role

Serve as a functional design authority on a global Manhattan Active platform, translating complex requirements into scalable solutions for Manhattan Active Order Management within a large, multi-customer program. The role focuses on protecting a shared global template by conducting Fit-to-Template and GAP analyses, challenging customization, and guiding configurators and engineers through go-live. The position requires working US Eastern or Central business hours and involves up to 40% travel, including international destinations.

Responsibilities

Lead functional solution design for Manhattan Active Order Management implementations and template enhancements.
Run Fit-to-Template and GAP analyses, deciding between standard functionality, configuration, process change, integration, or extension.
Protect the global template by challenging unnecessary customization and consolidating recurring needs into reusable functionality.
Translate approved designs into clear configuration requirements and extension specifications.
Guide configurators and extension engineers, and support testing through go-live and stabilization.
Translate business requirements into documented functional designs and solution specifications.
Evaluate options across standard functionality, configuration, process adjustment, integration, and extension.
Ensure end-to-end consistency across warehouse management, order management, and surrounding applications.
Contribute to the continuous development of the global Manhattan Active template.
Apply design principles, configuration guardrails, and architecture standards.
Support functional change requests, impact assessments, and the template roadmap; escalate deviations.
Write configuration requirements and extension specifications from approved designs.
Review configuration approaches and technical designs against intended business processes.
Assess the impact of enhancements across MAO, integrations, reporting, and extensions.
Define functional acceptance criteria and critical end-to-end test scenarios.
Support QA, SIT, and UAT; drive functional issue resolution through go-live and stabilization.
Facilitate design workshops, document decisions, and coach super users and configurators.

Requirements

5+ years in WMS/OMS solution design, functional architecture, product consulting, or implementation.
Strong, hands-on functional expertise in Manhattan Active Order Management, including its configuration concepts, capabilities, and limitations.
Experience designing across complex integrations, with a working understanding of APIs and extension development and their functional implications.
Deep understanding of order management processes (order capture, validation, sourcing, allocation, fulfillment orchestration) and proven Fit-to-Template and GAP analysis skills.
Experience in customizing and implementing Order Management systems to support various modules, such as Inventory as Service, Promise Date, Third Party Logistic, Ship from Store, and Same day Delivery functionalities.
Experience in the Inventory Hub module in MAO.
Experience working with and validating Order Configuration, Available to Commerce, Allocation, Release and Fulfilment Optimization Strategy, Fulfilment Outage, etc.
Experience supporting implementations from design through testing, deployment, and stabilization, with the confidence to challenge proposed solutions.
Professional working proficiency in English, written and spoken.
Applicants must be legally authorized to work in the United States.
This position is not eligible for employment visa sponsorship, now or in the future.

Skills

Manhattan Active Order Management
Manhattan Active WM (plus)
APIs
Extension development
Order management processes
Fit-to-Template analysis
GAP analysis
Inventory as Service
Promise Date
Third Party Logistic
Ship from Store
Same day Delivery
Inventory Hub module
Order Configuration
Available to Commerce
Allocation
Release and Fulfilment Optimization Strategy
Fulfilment Outage
Spanish (plus)

Location

United States (Remote)
Remote, US based

Work Type

Contract, 12 months (renewable)
full-time hours
Full-time employment

Experience Level

5+ years in WMS/OMS solution design, functional architecture, product consulting, or implementation

Salary/Compensations

Compensation is competitive and based on experience.
Contract engagements are paid at an agreed hourly or daily rate.
Full-time roles are paid a base salary in USD.
We discuss compensation openly at the first screening call.

Benefits

Comprehensive medical, dental, and vision coverage for you and your family
Employee wellness programs where applicable
Competitive paid time off, sick leave, and public holidays
Flexible leave policies that respect local labour standards
Employee stock options (ESOP), where applicable
Dedicated learning and development budget, with support for skills, leadership, and career progression
Remote and hybrid work options, flexible hours aligned to role and client needs
Equipment and workstation allowances, internet and business travel reimbursements, team events and offsites

About the Company

Fulfillment IQ is a supply chain engineering and transformation company that helps brands, retailers, and 3PLs design, build, and scale high-performance logistics operations.
We work at the intersection of strategy, supply chain, and technology where we solve complex, real-world problems across warehouse design, automation, order management, transportation, and end-to-end supply chain execution.
Our teams combine deep domain expertise with strong technical capability, delivering outcomes through consulting, systems implementation, and proprietary platforms that accelerate time-to-value and reduce delivery risk.
If you enjoy working in complex environments, partnering closely with clients, and seeing your work make a tangible impact on how global commerce moves, this is the place where your skills and judgment truly come to life.
At Fulfillment IQ, we do not just build supply chain solutions, we build long-term careers.
We give our people real ownership, real influence, and meaningful responsibility.
Whether you are leading a client relationship, shaping a solution, or building internal capability, your decisions have visible impact.
We operate with a high-trust, high-standards culture that values clear thinking, collaboration, and accountability without unnecessary hierarchy or bureaucracy.

Equal Opportunity

Fulfillment IQ is a people-first company built on trust, collaboration, and ownership.
We are proud to be an equal opportunity employer and are committed to building a diverse, inclusive, and high-performing workplace.
We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by federal, state, or local law.