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About the Role

As a Gemini Enterprise Customer Experience (CX) Practice Lead, you will drive the growth and market leadership of Capgemini’s Gemini Enterprise CX business on Google Cloud. This role sits at the intersection of AI strategy, go-to-market execution, and client transformation, with accountability for building executive relationships, shaping demand, and scaling adoption of AI-powered CX solutions.

Responsibilities

Drive CX + AI Growth Strategy: Lead the definition and execution of go-to-market strategies for Gemini Enterprise CX, driving pipeline growth through strategic deal origination and account expansion.
Executive Engagement & Advisory: Act as a trusted advisor to C-level stakeholders, shaping AI-driven CX transformation strategies and influencing long-term investment decisions.
Thought Leadership: Lead AI-first CX strategy conversations and develop differentiated market narratives based on emerging trends and innovations.
Account & Ecosystem Collaboration: Partner with Google Cloud, Capgemini teams, and delivery and business line teams to align cross-functional efforts and deliver unified customer outcomes.
Adoption & Value Realization: Drive successful adoption by removing barriers, accelerating time-to-value, and ensuring measurable business impact across strategic engagements.

Requirements

10+ years in presales, solution architecture, or technical consulting roles with a focus on cloud and AI technologies.
Deep expertise in Google Cloud Platform, Customer Experience, and Generative AI technologies.
Strong communication and relationship-building skills with executive and technical audiences.
Ability to travel up to 50% of the time.
Experience identifying AI use cases to solve customer challenges or selling customer experience.
Strong background in business case development and transformation roadmaps.
Experience working with cross-functional teams, including sales and delivery teams to build business cases for transformation and accompanying plans for implementation.
Experience working with and managing partners in complex implementation projects, including hyperscalers.

Skills

Google Cloud Platform
Customer Experience
Generative AI technologies
AI strategy
Go-to-market execution
Client transformation
Executive relationship building
Demand shaping
AI-powered CX solutions
Sales
Delivery
Google Cloud
Business case development
Transformation roadmaps
Cross-functional team collaboration
Partner management
Hyperscaler management

Location

Atlanta, GA
New York, NY
Bridgewater, NJ
Chicago, IL
Dallas, TX
San Francisco, CA

Work Type

Hybrid

Experience Level

10+ years

Education Level

Google Cloud certifications (e.g., Professional Cloud Architect, Network Engineer, ML Engineer) are a plus.

Salary/Compensations

$117,930 - $223,591

Benefits

Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade
Company paid holidays
Personal Days
Sick Leave
Medical, dental, and vision coverage
Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)
Life and disability insurance
Employee assistance programs
Other benefits as provided by local policy and eligibility

About the Company

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society.
It is a responsible and diverse group of 340,000 team members in more than 50 countries.
With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs.
It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.

Equal Opportunity

All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.
Capgemini is committed to providing reasonable accommodation during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.