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About the Role
The Operations Manager Trainee (OMT) role is designed to equip individuals with the necessary skills and company knowledge to independently manage a financially viable PDS supported dental office. The OMT will engage in and own their professional development through the OM Development Program, supported by their supervisor, via structured curriculum, practical application, and development meetings. The expectation is that OMTs will be able to independently manage a dental office within 4-6 months of program completion.
Responsibilities
- Model company culture, values, standards, and best operational practices based on the We Believe Behavioral Framework.
- Create an environment that promotes PDS culture and values daily.
- Assess, hire, and retain the right team members through comprehensive training, supervision, counseling, and coaching.
- Assess, investigate, and resolve staff and patient issues by analyzing facts and circumstances to develop timely, effective, logical, and creative solutions.
- Execute the PDS Operational Model consistently to meet identified office imperatives in partnership with the Owner Dentist.
- Drive year-over-year revenue and profit growth.
- Manage expenses to achieve monthly goals and budget.
- Demonstrate proficiency and adherence to cash management and accounting protocols.
- Act as a catalyst in team development for the Perfect Patient Experience.
- Deliver effective leadership, coaching, and mentoring to team members to identify and implement improvement opportunities.
- Understand the importance of keeping commitments and maintaining open communication with direct supervisors to develop trust-based relationships.
- Bring forth issues and concerns openly and early.
- Maintain an appropriate professional appearance and demeanor in accordance with company policies.
- Address others professionally and respectfully.
- Gain proficiency and understanding of People-related functions, including assessment, hiring, retention, performance evaluation, separation processes, and compensation guidance and execution.
- Ensure compliance with Company policies, as well as State, Federal, and other regulatory bodies.
- Report weekly to the Regional Manager detailing accomplishments, areas for improvement, clear performance goals, and system effectiveness.
- By the end of the development program, demonstrate competency in managing both Front Office and Back Office team members, displaying leadership and team development capabilities.
- Develop and implement an office success plan, including staff development and office protocols for efficient operations during manager absences.
- Perform other duties and responsibilities as assigned by the direct supervisor that result in improved team member development outcomes.
Requirements
- High school diploma or equivalent.
- Five or more years of related work experience in operational management.
- Must possess and maintain a valid driver’s license and automobile insurance.
- Must have reliable means of transportation to travel to assigned offices.
- In lieu of a valid driver’s license and automobile insurance, must have reliable means of alternate transportation which allows for required, timely travel to multiple offices per day.
Skills
- Results Oriented
- Effective Team Builder
- Patient Advocate
- Process Focused Operator
- Financial Acumen
- Influencer
- Knowledge of Dental Plans, insurances fees, administrative guidelines, limitations and exclusions, reporting systems.
- Knowledge of business correspondence and business reporting techniques.
- Knowledge of business principles of profit & loss statements.
- Use of all Microsoft Applications.
- Use of Epic, 1VU, BOX.
- Use of standard office equipment.
- Independent judgment to make timely and accurate decisions based on available information.
- Ability to multitask effectively and work in a fast-paced and sometimes ambiguous environment without compromising quality.
- Ability to prioritize tasks and projects with limited direction.
- Ability to read, analyze, and interpret common financial reports and legal documents.
- Ability to respond to common inquiries from patients, team members, regulatory agencies, vendors, or other members of the business community.
- Ability to draw valid conclusions, apply sound judgment in making decisions, and make decisions under pressure.
- Ability to interpret and apply policies and procedures.
- Ability to work with mathematical concepts such as probability and statistical inference.
- Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
- Strong sense of personal responsibility for tasks assigned.
- Ability to work with others and accept direction.
- Strong commitment to educational advancement.
- Flexibility in adapting processes to meet unique needs.
- Ability to communicate effectively and present information, both verbally and in writing.
- Ability to lead a team, prioritize their duties, coach, mentor, train, write effective performance evaluations, conduct feedback, and handle team member relations issues.
- Organizational ability demonstrating a systematic approach in carrying out assignments.
- Ability to identify, analyze, and solve problems.
- Detail oriented.
- Organized.
- Process focused.
- Problem solver.
- Self-motivated.
- Proactive.
- Patient focused.
- Ability to create presentations and use outstanding presentation skills.
Location
- Tucson area, 85705
Work Type
- Onsite
- Field visits
Experience Level
- Five or more years of related work experience in operational management
- Five or more years of experience leading a team, mentoring and coaching subordinates
Education Level
- High school diploma or equivalent
- Associate degree
- Bachelor’s degree
Salary/Compensations
- $25.50-$35.50 / Hourly
Benefits
- Medical, dental, and vision insurance
- Paid time off
- Tuition Reimbursement
- 401K
- Paid time to volunteer in your local community
- Salaried position upon completion of the Operations Manager training program
About the Company
- PDS Health is an Equal Opportunity Employer.
- We celebrate diversity and are united in our mission to create healthier and happier team members.
Equal Opportunity
- PDS Health is an Equal Opportunity Employer.