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About the Role

The Project Manager (Customer Care) serves as lead of construction activities for all customer work including New Customer Connect Large Projects and DER/Solar Projects.

Responsibilities

Provide overall management of the project with knowledge & experience in all segments (overhead, substation, underground, TNVs, SNVs, SCs, and Customer Stations), including schedule and budget management.
Advise project teams on progress and financial status for projects and/or other strategic objectives.
Develop and maintain construction schedules.
Provide support and updates to project teams and management as needed.
Track internal activities and WO progression and ensure budget adherence.
Meet with customers on site and with internal resources as needed.
Work with appropriate internal teams to ensure SLA's and timeline requirements are met.
Attend work center plannings meetings.
Manage the invoicing and payments for projects.
Track all the equipment needed for the project.
Work with the Engineering Department’s Rights Team and Legal Department for Licenses and Easements.
Prepare and deliver presentations summarizing financial status and economics of projects.
Be available to work emergency restoration assignment as required.
Be available to travel between MA/CT/NH as necessary.
Respond to emergency situations to meet customers’ needs.

Requirements

Understanding of electrical utility infrastructure (Overhead, Underground, Sub-Station, TNVs, SNVs, Customer Stations, SCs).
Strong project management skills, including the ability to draw sound conclusions and act decisively.
Demonstrated safety professional.
Ability to see the “big picture” and be customer centric.
Strategic and tactical project management skills.
Ability to handle multiple projects of various degrees of complexity.
Strong detail orientation and ability to be thorough and precise.
Ability to work and communicate effectively with various levels of the organization.
Team leadership and membership.
Strong customer service orientation.
Strong functional understanding of computerized business systems.
Demonstrated skill with applications (specifically Maximo, Power Track and PowerClerk, Omni, Adept, iTOA).
Ability to multi-task and shift among multiple priorities simultaneously.
Ability to communicate complex technical information to non-technical audiences through both written and spoken communications.
Initiative and personal ownership.
Thorough understanding of the Eversource organization.
Must be able to work up to five days in the office if needed (for example: emergencies, training, or other business needs) or should the policy change.

Skills

Project Management
Schedule Management
Budget Management
Customer Service
Team Leadership
Communication
Maximo
Power Track
PowerClerk
Omni
Adept
iTOA

Location

MA/CT/NH

Work Type

Hybrid
Regular

Experience Level

Minimum of five (5) or more years of progressively responsible hands-on experience that includes project-related management and experience with electrical infrastructure.
Experience within a regulated environment highly preferred.

Education Level

Bachelor’s Degree in Business Administration, Engineering, or other closely related discipline required.
MBA; other advanced degree; formal project management certification or completed coursework; or related professional designations are strongly preferred.

Salary/Compensations

$121,730.00-$135,250.00

Benefits

Competitive total rewards program
Overview of benefits programs available on careers site
Eligible for a potential incentive

About the Company

Eversource supports work-life balance by offering hybrid schedules for certain roles.
Eligibility is based on job responsibilities, operational needs, nature of work and team dynamics.
Current guidelines require employees to work at least three days in the office, including Tuesdays and Wednesdays, with the third day set by the employee and supervisor based on department needs.
These guidelines apply to roles approved for remote work and are subject to change, based on managerial discretion and work performance.

Equal Opportunity

Eversource Energy is an Equal Opportunity Employer.
All qualified applicants will receive consideration for employment without regard to age, race, color, sex, sexual orientation, gender identity, national origin, religion, disability status, or protected veteran status.
VEVRRA Federal Contractor.