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About the Role

The Sr. Manager, Physical Security Operations owns the longest phase of the lifecycle: running the physical security program at every Cipher campus once systems are accepted, and keeping posture, performance, and customer commitments intact from that day forward. This role involves managing a live, customer-facing security program on sites where construction is still underway, building the operating model as the portfolio grows. Initially an individual contributor role, it will involve hiring a site operations manager as the portfolio expands.

Responsibilities

Own physical security operations across the portfolio: posture, day-to-day performance, and incidents, around the clock, from turnover through steady state, including the multi-year period in which campuses operate while construction continues.
Set and maintain the operating standard every site follows, including post orders, SOPs, access and visitor management, patrol and shift procedures, and security incident response.
Own the security operations budget, including forecasting, guard force and vendor spend, cost allocation, change orders, and program efficiency.
Accept turnover from the Integration lead and partner to confirm system readiness before program transfer.
Own the program from the moment of acceptance: operational performance, service levels, and security posture.
Feed operational requirements and lessons learned back to the Design lead for future reference designs.
Build the team as the portfolio grows, starting with hiring a site operations manager.
Direct embedded site security personnel, including the Site Security Manager at each campus, setting functional direction, performance expectations, and standards.
Own the guard services program and security vendor relationships across their full lifecycle.
Own ongoing customer security commitments: SLA adherence, customer audits, site visits, and joint operational reviews.
Own operational compliance once a site is in service, including ISO 27001 and SOC 2 Type II evidence and lease and customer contractual obligations.
Own security reporting, including incident reporting, KPI and SLA reporting, and monthly and quarterly business review content.
Own security incident response and escalation across the portfolio, including customer notification, incident reports, and root cause analysis.
Lead site security teams in supporting business continuity, emergency response, and crisis management programs.
Build and maintain relationships with local law enforcement, fire, and emergency services.
Own the operational use of security platforms at each site, including access control, alarm monitoring, video surveillance, visitor management, delivery management, and key management.
Partner with digital security engineering to ensure maintenance, repairs, and system changes meet site and customer requirements.

Requirements

Eight or more years of progressive experience in physical security operations, including multi-site or regional responsibility.
Experience in leading people managers and building a team as a portfolio grows.
Demonstrated ownership of a contracted guard force program end to end: statements of work, SLAs, performance management, and budgeting.
Experience operating security programs in dynamic environments such as active construction, 24/7 operations, or high-security facilities.
A track record of carrying customer-facing security commitments through SLAs, audits, and contractual obligations.
Sound budgeting and financial management, including forecasting, cost allocation, and vendor cost management.
Working knowledge of Genetec, or an equivalent enterprise access control, intrusion alarm, and video surveillance platform, along with visitor and key management systems.
Working familiarity with contractual security frameworks such as ISO 27001 and SOC 2 Type II, and with SLA-driven operations.
Demonstrated leadership across teams and through external partners.
Excellent communication and presentation skills with executive leadership and customers.
Sound judgment under pressure, with the confidence to make senior-level decisions independently.
Experience operating security programs in data center, mission-critical, or other critical-infrastructure environments.
Experience directing embedded or contracted personnel who are not employees of the organization they support.
Proficiency with security reporting and ticketing platforms such as ServiceNow.
CPP, PSP, CSPM, or PMP certification, along with any applicable state security or guard licensing.

Skills

Physical security operations
Multi-site responsibility
Team building
Guard force management
Budgeting
Financial management
Access control systems
Intrusion alarm systems
Video surveillance systems
Visitor management systems
Key management systems
ISO 27001
SOC 2 Type II
SLA management
Communication
Presentation
Leadership
Stakeholder management
Collaboration

Location

Remote
Regular travel to Cipher campuses

Work Type

Remote
On-call availability

Experience Level

Senior
Eight or more years of progressive experience

Education Level

Bachelor’s degree in security management, business, criminal justice, or a related field, or equivalent practical experience.

Benefits

401K Retirement Plan with match
Medical, Dental and Vision Insurance
Life and Disability Insurance
Other perks

About the Company

Cipher Digital is an industrial-scale data center construction and operations company.
We allocate data center opportunities between bitcoin mining and other high performance computing services, such as AI.
We develop our pipeline of power capacity at high quality data center sites.
Our management team leverages expertise from technology, fintech, energy, and finance domains, as well as deep experience related to cryptocurrencies and blockchain.