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About the Role

As an Operations Manager, you will be responsible for overseeing day-to-day business operations, workforce management, client satisfaction, and operational performance within an assigned portfolio. This position plays a key role in supporting business growth by ensuring service excellence, maintaining strong client relationships, leading teams, and driving operational efficiency. The ideal candidate is a hands-on leader who thrives in a fast-paced environment, excels at problem-solving, and is passionate about developing people and delivering results.

Responsibilities

Lead daily operations to ensure exceptional service delivery, client satisfaction, and achievement of business objectives.
Manage staffing, scheduling, employee performance, and workforce planning to support operational needs and control labor costs.
Build and maintain strong client partnerships through regular communication, performance reviews, and proactive issue resolution.
Assist with budget management, expense control, payroll administration, and operational reporting.
Drive process improvements, compliance initiatives, and operational efficiencies while maintaining company standards.
Perform additional duties as assigned.

Requirements

A service-first mindset, clear communication skills, strong attention to detail, and sound judgment when approaching challenges.
Solutions-focused and thrives in both independent and team settings.
Valid driver's license and reliable transportation.
Strong knowledge of workforce management, employee relations, scheduling, and operational best practices.
Proficiency in Microsoft Office Suite, including Excel, Word, and Outlook.
Ability to analyze business metrics and implement solutions that improve operational performance and customer satisfaction.

Skills

Business Administration
Operations Management
Management
Microsoft Office Suite
Excel
Word
Outlook
Workforce management
Employee relations
Scheduling
Operational best practices
Budget administration
Labor management
Operational performance improvement
Customer service
Client relationship management
Employee development

Location

Dallas, TX

Work Type

Full-time

Experience Level

5+ years of leadership experience in operations management, branch management, service delivery, staffing, or a related field.
Experience managing large, hourly workforces in a multi-site or client-facing environment.
Demonstrated success in budget administration, labor management, and operational performance improvement.
Strong customer service, client relationship management, and employee development experience.
Experience within the security, facilities management, hospitality, logistics, staffing, healthcare, or service industries.

Education Level

Associate's Degree in Business Administration, Operations Management, Management, or a related field, or an equivalent combination of education and experience.

Salary/Compensations

$60,000 - $63,000 annually

Benefits

Opportunity to directly impact operational excellence, employee engagement, and client satisfaction across a growing market.
Exposure to regional leadership and key client stakeholders within a nationally recognized organization.
Career advancement opportunities with a global industry leader committed to employee development.
Collaborative team culture focused on accountability, innovation, and continuous improvement.
Ability to lead meaningful operational initiatives and drive measurable business results.
Access to industry-leading resources, training programs, and leadership support.

About the Company

Securitas Security Services USA, Inc. is the global leader in protective services, delivering specialized guarding, advanced technology solutions, and comprehensive risk management to clients across a wide range of industries.
Our mission is simple yet powerful: to help make your world a safer place.
With a proud legacy of 90 years, built on trust, innovation, and international expertise, we take pride in offering security solutions that are tailored to each client’s unique needs.
By combining cutting-edge technology with exceptional service, we continue to redefine what safety and security mean in today's world.
Securitas USA employees come from all walks of life, bringing a variety of skills, experiences, and perspectives.
United by a shared purpose, we help make the world a safer place.
We provide security services to meet the unique needs of our clients to help safeguard their people and assets.
At Securitas USA, our core values are the foundation of everything we do. Represented by the three red dots in our logo, Integrity, Vigilance, and Helpfulness guide how we serve our clients, support our colleagues, and engage with our communities.
Integrity: We act with honesty, accountability, and professionalism in everything we do, and we foster a culture where transparency, respect, and ethical behavior are expected.
Vigilance: We stay alert, aware, and attentive to our surroundings. Through observing and reporting, our employees help identify potential risks and respond to situations that may impact safety and security.
Helpfulness: We are approachable and service-oriented, whether assisting a client, colleague, or member of the community.

Equal Opportunity

Securitas USA is committed to equal employment opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, pregnancy, genetic information, disability, status as a protected veteran, or any other applicable legally protected characteristic.
Reasonable Accommodation: Securitas USA is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Securitas USA will take steps to assure the people with disabilities are provided with reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact PrivacyRequests@securitasinc.com.