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About the Role

As a Front-Line Customer Service Representative, you will be responsible for maintaining optimal services and providing valuable customer service. Schedules may include weekends, holidays and floating (work) to nearby stores when needed.

Responsibilities

Effectively identifies and responds to customers’ needs.
Processes customer transactions including cashing checks, money transfers, bill payment and selling pre-paid products.
Opens new preferred customer accounts and issues preferred customer cards.
Ensures completion of customer transactions in a timely and courteous manner.
Establishes and maintains customer accounts by updating information.
Maintains working knowledge of all Payomatic’s products and services.
Responds to customers’ inquiries regarding their accounts or Payomatic’s products and services professionally and courteously.
Promotes Payomatic’s services by offering customers information on valuable services.
Performs check verification using the Loss Prevention Department.
Sells money orders, postage stamps, Metro cards etc.
Maintains a safe and secure work environment by following Payomatic’s safety/security policies and procedures.
Follows all Company’s cash handling procedures.
Maintains cleanliness and organization of the Secure (teller) Area.
Performs routine store cleaning duties including sweeping and mopping the store lobby and Secure Area, wiping down counters and high-touch surfaces.
Empties trash receptacles, replaces liners, and transports garbage to designated disposal areas.
Cleans and restocks restrooms as needed.
Performs opening and closing cleaning routines as assigned.
Follows all safety and sanitation procedures when handling cleaning materials and equipment.
Performs cash drawer opening and closing procedures, reconciling transactions performed during the shift.
Performs other duties as assigned by supervisor.

Requirements

Ability to work at different stores as the need arises (floating).
Ability to work at least 8 hours in confined areas without leaving the store.
Ability to work alone throughout the shift.
Ability to perform light physical tasks including bending, reaching, lifting up to 25 pounds, and operating cleaning equipment.
Ability to open and close the store when required.
Ability to adapt well in the face of workplace stressors.
Ability to understand directions and adhere to established policies and procedures.
Ability to maintain a harmonious work environment with colleagues.
Must be able to understand directions and adhere to established policies and procedures for successfully performing transactions while upholding Banking-related Compliance rules and regulations.

Skills

Superb customer service skills.
Excellent communication skills.
Proficient computer operator.
Strong multi-tasking skills.
Ability to work independently and as a member of a team.
Ability to understand and follow written and verbal instructions.
Professional appearance and demeanor.
Ability to effectively communicate with people at all levels and from various backgrounds.
Acute attention to detail.
Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.
Bilingual language skills are a plus.

Location

Store 416: 222-06 South Conduit Avenue, Springfield Gardens, NY 11413
Floating stores: Store 417: 205-19 Jamaica Avenue, Hollis, NY 11423
Store 419: 205-06 Hillside Avenue, Hollis, NY 11423
Store 421: 160-39 Rockaway Boulevard, Jamaica, NY 11434
Store 424: 188-34 Linden Boulevard, St. Albans, New York, 11412
Store 428: 92-40 Guy R Brewer Blvd, Jamaica, NY 11433

Work Type

Full-time In-person

Experience Level

One to two years related experience or equivalent.

Salary/Compensations

$17.00 per hour

Benefits

Short-term incentives
Medical
Dental
Vision
Life Insurance
Sick Leave

About the Company

Pay-O-Matic powers your pursuit.
Pay-O-Matic is New York City’s most accessible financial services company —transforming lives and communities.
We’re a diverse and passionate customer-centric company with scores of employees working in more than 100 locations.
We provide instant gratification to our customers through rapid check cashing, bill payments and various other products and services.
Just as we help our customers to prosper, we support our employees in achieving their professional aspirations.
You’ll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package.
If you’re ready to help drive the future of financial services, it’s time for Pay-O-Matic.
POM values in-person collaboration, learning, and ideation whenever possible.
We believe this creates value through common ways of working and supports the execution of company objectives which will ultimately help us achieve our strategic goals.
By connecting face-to-face, we are better able to learn from our peers, problem-solving together, and innovate.

Equal Opportunity

We are passionate about diversity.
Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve.
We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status.
The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.