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About the Role
As a Senior CSM at Loop, you will own a portfolio of our most strategic, global customers, responsible for retention, expansion, and long-term partnership value. This is a highly autonomous role where you will act as a trusted advisor to executive stakeholders, lead complex cross-functional engagements, and ensure customers realize measurable ROI from Loop across their supply chain.
Responsibilities
- Own a portfolio of enterprise and global accounts, managing complex orgs and stakeholders
- Drive renewals and expansion, including identifying, building, and closing upsell opportunities in partnership with Sales
- Build relationships with senior stakeholders (Director → C-suite) and act as a strategic advisor
- Lead Executive Business Reviews (EBRs) focused on ROI, insights, and clear recommendations
- Translate data into actionable insights that drive cost savings and operational improvements
- Partner cross-functionally with Product, Engineering, Ops, and Sales to deliver customer outcomes
- Advocate for customers and influence product direction based on enterprise needs
- Proactively identify risks, gaps, and opportunities across accounts and drive action
Requirements
- 6+ years of relevant Customer Success, Account Management, or similar roles (logistics/supply chain, B2B SaaS, or payments preferred)
- Proven track record owning renewals and driving expansion (clear examples required)
- Experience managing enterprise and/or global accounts with complex stakeholders
- Strong executive presence and ability to influence senior leaders
- Highly autonomous — able to prioritize, problem-solve, and drive outcomes independently
- Analytical and data-driven, with the ability to translate insights into business value
- Excellent communication skills — clear, concise, and executive-ready
- Bias for action and comfort operating in ambiguity
Location
- Chicago
- New York
- San Francisco
Work Type
- In-person
- 4+ days per week in office
Experience Level
- Senior
Salary/Compensations
- Base pay range: $130,000 to $165,000 annually
- Location-specific target compensation: up to $150,000 in Chicago, and $165,000 in New York and San Francisco
- Eligible for annual performance bonus, growth incentive pay (commission), and equity
Benefits
- Health, dental, and vision insurance
- 401(k) match
- Paid time off
- Paid holidays
- Parental leave
Equal Opportunity
- Loop is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by law.