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About the Role

Studio Leads at JETSET Pilates are dynamic team members responsible for providing exceptional client service, assisting staff, and building rapport to create a welcoming environment. They handle client interactions via multiple channels and ensure smooth studio operations.

Responsibilities

Assist in delivering the ultimate boutique fitness experience to every client, every time.
Provide the highest level of customer service to all clients and visitors upon arrival.
Greet and check-in clients professionally upon arrival and thank them as they leave.
Recruit and retain clients, answer questions, solve problems, and refer comments and concerns appropriately.
Sell memberships and class packages in-person, online, and over the phone.
Facilitate new sales, in conjunction with the General Manager/Owner-Operator by utilizing the Client Relationship Manager (CRM) system (AXLE).
Maintain a clean and tidy studio.
Process retail sales and restock inventory as needed.
Answer phones, field questions, respond to emails, and process sales.
Perform retail transactions accurately.
Maintain a clean and organized front desk and lobby area.
Assist Instructors in opening & closing duties.
Stay up-to-date on all policies and pricing options.
Assume other duties as assigned.

Requirements

Must be able to work morning, evening, and weekend shifts as necessary.

About the Company

JETSET Pilates is a boutique fitness studio.