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About the Role

The Paralegal Support Manager oversees all aspects of paralegal support management for the Bankruptcy + Restructuring, Consumer Financial Services, and Finance + Banking practice groups, ensuring adequate skilled paralegal support for client work. This role serves as the Legal Support Administration point of contact, fostering a collaborative culture aligned with firm objectives.

Responsibilities

Plans, directs, and manages all aspects of paralegal staff management, including hiring, development, supervision, and performance management.
Provides leadership and direction to paralegal staff, including resource assignment, schedule management, performance management, and compensation decisions.
Develops a deep understanding of practice group operations and ensures paralegal staff have the necessary skills and training.
Monitors and analyzes paralegal performance metrics to identify trends, improve efficiency, and develop strategies for service delivery.
Conducts regular check-ins with paralegal staff and attorneys regarding coaching, counseling, career development, and corrective action.
Collaborates with managers of Legal Support Administration teams to ensure optimal work assignment and efficiency.
Works closely with management, attorneys, and employees to improve work relationships, morale, productivity, and retention.
Supports employee engagement through team building, community service, and site initiatives.

Requirements

Strong collaborative leadership and management skills.
Ability to build productive relationships.
Effective communication skills.
Ability to work in a team environment.
Strong supervisory skills.
Excellent written and verbal communication skills.
Ability to exercise considerable judgment and discretion in establishing and maintaining good working relationships.
Ability to relate to and influence individuals at all levels, internally and externally.
Demonstrated capability to identify issues, develop creative and effective solutions, and resolve conflict.
High level of flexibility and adaptability.
Ability to manage and support change in a fast-paced environment.
Ability to effectively communicate and present information.
Ability to respond to questions from lawyers, staff, and clients.
Demonstrated experience managing large legal support teams or working as a paralegal manager or team lead in a large law firm or professional services firm.
Experience leading resources supporting multiple individuals in multiple locations and/or priorities.
Previous law firm experience is required.
Practice area knowledge in Bankruptcy + Restructuring, Consumer Financial Services, and/or Finance + Banking is preferred.

Skills

Paralegal staff management
Hiring
Staff development
Supervision
Performance management
Resource assignment
Schedule management
Compensation decisions
Training development
Performance metrics analysis
Efficiency improvement
Service delivery strategy
Coaching
Counseling
Career development
Corrective action
Work assignment optimization
Employee engagement
Team building
Community service
Conflict resolution
Change management
Communication
Collaboration
Leadership
Judgment
Discretion
Influence
Problem-solving
Adaptability
Flexibility
Presentation skills

Experience Level

Minimum of five (5) years of progressive management experience, preferably within a legal/professional services environment.

Education Level

Bachelor’s degree or equivalent in experience and/or training.

Salary/Compensations

$135,000.00 - $180,000.00

About the Company

Our firm is committed to providing employee support and advancement, while embracing inclusion and innovation as keys to a stronger future.
The Firm will comply with any applicable city or state workplace mandates in effect in regards to Covid-19.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
By applying for this position, you agree and understand that Troutman Pepper Locke will process your Personal Information pursuant to the terms of our Worker and Applicant Global Privacy Notice. If you have questions about our data handling practices, or you are a resident of California, the United Kingdom, or the European Union and wish to exercise your privacy rights, please contact us at privacy@troutman.com.

Equal Opportunity

Troutman Pepper Locke adheres to a policy of equal opportunity and will make all employment decisions, which include hiring, promotion, transfer, demotion, evaluation, compensation and separation, without regard to race, color, religion, sex, age, sexual orientation, gender identity or expression, national origin, pregnancy, citizenship, disability, genetic information, marital or armed forces status and any other classification as protected by law.