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About the Role
The Senior IT Manager - Infrastructure Cloud Platforms is accountable for the operational health, reliability, security, resilience, and lifecycle management of enterprise Private Cloud, Public Cloud, and Container platforms. This leader will manage and develop a team of infrastructure and cloud professionals while driving operational maturity, automation, standardization, observability, and continuous improvement. The role partners closely with various teams to ensure infrastructure services meet business, regulatory, security, availability, and recovery requirements.
Responsibilities
- Lead and manage the day-to-day operations of infrastructure teams supporting Private Cloud, Public Cloud and Containers environments.
- Supervise, coach, and develop system administrators and engineers.
- Ensure high availability and reliability of infrastructure services through proactive monitoring, capacity planning, incident management, root cause analysis, and continuous service improvement.
- Oversee lifecycle management for Private Cloud, Public Cloud and Containers.
- Maintain operational readiness for backup, restore, replication, and disaster recovery capabilities.
- Partner with cybersecurity and risk teams to implement secure configuration standards, vulnerability remediation, privileged access controls, and compliance.
- Establish and enforce infrastructure standards for builds, operational procedures, documentation, change controls, and platform governance.
- Coordinate major incident response for supported platforms.
- Support audits and examinations by preparing evidence, responding to control inquiries, and remediating identified gaps.
- Manage vendor relationships for software, maintenance, and support services.
- Contribute to strategic planning for infrastructure modernization, automation, cloud integration, data center operations, and platform roadmap development.
- Collaborate with application and database teams to support system performance and infrastructure requirements.
- Drive automation and operational efficiency through scripting, configuration management, and standardized deployment processes.
- Own capacity and performance management for Private Cloud, Public Cloud and Containers.
- Ensure adherence to ITIL-aligned processes for incident, problem, change, request, and configuration management.
Requirements
- Bachelor's Degree and 8 years' experience OR High School Diploma or GED/Equivalent and 12 years' experience in Applications development, analysis or engineering.
- Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field, or equivalent combination of education and relevant experience.
- 7+ years of progressive IT infrastructure experience, including administration or engineering responsibilities across multiple enterprise server platforms.
- 5+ years of leadership or management experience, including direct supervision of technical staff, team coordination, or technical lead responsibility in a complex environment.
- Demonstrated experience supporting VMWare Cloud Foundation (VCF), Azure, AWS and Openshift platforms in a mid-sized or large enterprise environment.
- Strong understanding of infrastructure operations, platform hardening, backup/recovery processes, disaster recovery, and production support.
- Experience with change management, incident response, root cause analysis, and operational documentation.
- Ability to communicate effectively with technical teams, senior leadership, auditors, vendors, and business stakeholders.
- Experience working in a regulated environment with strong operational controls, documentation standards, and risk management expectations.
- Experience in the banking, financial services, or other highly regulated industries.
- Experience supporting core banking platforms, payment systems, loan systems, treasury applications, or other business-critical financial workloads.
- Familiarity with regulatory and control frameworks relevant to financial institutions, such as FFIEC guidance, SOX, PCI DSS, GLBA, or internal audit standards.
- Experience supporting AWS and Azure cloud environments
- Experience with cloud governance, compliance, and operational reporting
- Experience with Monitor cloud environments using Dynatrace, Splunk, CloudWatch, and Azure Monitor.
- Experience with virtualization platforms such as VMware VCF.
- Exposure to infrastructure automation using PowerShell, Python, Ansible, Terraform or similar tools.
- Experience with monitoring and observability platforms for infrastructure health, alerting, and performance analytics.
- Experience participating in or leading disaster recovery exercises, cyber recovery planning, and resilience testing.
- Knowledge of hybrid cloud connectivity and infrastructure integration strategies where applicable.
Skills
- Infrastructure leadership with the ability to balance hands-on technical depth and managerial accountability.
- Strong knowledge of VMWare VCF administration, including patching, security, troubleshooting, and operational support.
- Strong knowledge of AWS and Azure administration across enterprise distributions, including performance tuning, scripting, patching, and security management.
- Working knowledge of OpenShift administration, system support, and operational best practices.
- Knowledge of system hardening, vulnerability remediation, and infrastructure security controls.
- Strong skills in incident management, problem management, and root cause analysis.
- Ability to create and maintain clear technical documentation, standards, runbooks, and procedures.
- Effective people management, mentoring, and team development skills.
- Strong organizational, prioritization, and decision-making abilities in fast-paced operational environments.
- Strong written and verbal communication skills with the ability to translate technical issues for non-technical audiences.
- Ability to work collaboratively across infrastructure, security, application, audit, and business teams.
Location
- Arizona
- North Carolina
- Texas
Work Type
- Remote
- On-call rotation
- after-hours maintenance activities
- disaster recovery testing
- incident response
Experience Level
- Senior
- 8 years' experience
- 12 years' experience
- 7+ years of progressive IT infrastructure experience
- 5+ years of leadership or management experience
Education Level
- Bachelor's Degree
- High School Diploma or GED/Equivalent
- Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field, or equivalent combination of education and relevant experience.
Benefits
- Competitive, thoughtfully designed and quality benefits program
About the Company
- First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates.