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About the Role

The Parts Advisor will be responsible for overdelivering on the internal customer experience at our service locations. This role requires focus, initiative, a deep understanding of service processes, a go-getter attitude, great communication skills, and cross-team collaboration. The ideal candidate can think quickly, solve operational problems, is highly organized with attention to detail, and has a passion for adventure. You will assist with service needs, coordinate with Regional Parts Specialists, Technicians, Advisors, and local Management, fostering cross-functional interaction and continuous improvement.

Responsibilities

Demonstrate and execute the warranty return process
Understand, explain, and execute the shipping process and how to package parts before final shipment
Understand what channel planning is, and understand how channel planning works
Understand, explain, and execute indirect purchasing through Coupa
Understand and explain KPI's and metrics and their significance
Identify and resolve common discrepancies in parts procurement, review for human error transactions and collaborate to improve processes and learn
Comfortably communicate with technicians and leads to promote clear communication channels
Participate in huddles to collaborate on best and efficient ways to take care of our customers
Identify and order the correct part needed for any repair
Source or look up and understand parts assemblies / subassemblies
Physically and systematically receive parts and/or allocate back orders
Physically and systematically BIN parts
Understand, execute and explain the Rivian BIN scheme
Identify damages, shortages, overages, incorrect parts, and no stock
Utilize and navigate SharePoint, Warranty Manual, Write It Right and Rivian's proprietary systems
Demonstrate and execute daily counts and understand the intended use of the tool
Understand, execute and be able to explain pre pulling parts for upcoming appointments
Understand all pay types (Goodwill, Customer Pay, Internal, etc.) and use cases
Learn and gain an understanding of Rivian's maintenance scheduling
Explain services and provide an exceptional customer experience
Utilize a forklift in required areas for transporting and organization of parts
Learn about Rivian's safety requirements
List and explain the 5S stages and methodology
Provide exceptional service to all customers using Rivian Guiding Principles

Requirements

Ability to prepare and disseminate effectively organized and coherent business communication while practicing established business norms
Strong communication, organizational and time management skills
Exhibits patience, empathy, attention to detail, and a passion for problem-solving
Remains flexible and responsive to changing conditions
Great attitude with a high-energy personality
Excellent customer service skills
Able to multi-task and thrive in a fast-paced environment
Basic mathematic skills to prepare and transact estimates and payments
Physical exertion may be required to perform occupational tasks (sitting for 8 or more hours in a day, standing for up to two hours at a time for 8 or more hours a day, walking, bending, kneeling, twisting, carrying, reaching, stretching, pushing, pulling, and lifting up to 85 lbs)
Frequent use of hands for purposes of grasping and using tools correctly, entering data, writing communications, or calling customers or internal partners
Ability to see, read and interpret documents such as governmental regulations, safety rules, operating and maintenance instructions or schematics
Minimum age of 21
Must be available for a regular schedule of 40 hours a week, including weekends and holidays, according to business need
Shifts may include evening, overnight, or early morning hours
2 – 3 years in a Customer Facing Service role, material handling / inventory management or equivalent
Experience in a Fast-Paced Environment or a equivalent combination of education and experience

Skills

Communication
Organization
Time management
Customer service
Problem-solving
Attention to detail
Flexibility
Adaptability
Forklift operation

Work Type

Full-time

Experience Level

2-3 years

Education Level

High School Diploma or GED preferred

Salary/Compensations

$28.25 - $33.43 per hour for New York based applicants

Benefits

Paid vacation
Paid sick leave
Life insurance
Medical insurance
Dental insurance
Vision insurance
Short-term disability insurance
Long-term disability insurance
401(k) Plan
Employee Stock Purchase Program

About the Company

Rivian is on a mission to keep the world adventurous forever.
We build emissions-free Electric Adventure Vehicles.
We constantly challenge what’s possible, never simply accepting what has always been done.
We reframe old problems, seek new solutions and operate comfortably in areas that are unknown.
Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations.

Equal Opportunity

Rivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.
All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law.
Rivian is committed to ensuring that our hiring process is accessible for persons with disabilities.
If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at candidateaccommodations@rivian.com.