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About the Role
The Customer Success team at Standard Metrics is responsible for the complete post-sales lifecycle of our customers, working with some of the best venture capital firms and startups in the world. We are hiring a passionate and self-driven team player who is a tenacious problem solver, a strategic thinker, and excellent at relationship management. Members of the Customer Success team play a critical role in ensuring that our customers derive maximum value from Standard Metrics, driving overall platform adoption, customer retention, and contract renewal. You will become a trusted advisor to some of our most important customers, deeply understanding their business, goals, and needs in order to implement best practices and drive increased platform utilization. You will also collaborate closely with our sales, data, and product teams, serving as the customer’s internal advocate, to help us rapidly iterate on the platform.
Responsibilities
- Cultivate long-term relationships with customers and connect with key stakeholders across the business, from senior executives to power users
- Develop a deep understanding of the customer’s business requirements, challenges, and goals in order to drive successful outcomes including increasing customer lifetime value and collaborating with customers to provide references and testimonials
- Proactively manage relationships throughout the customer lifecycle, from deployment and adoption to growth and contract renewal
- Drive platform utilization across customer teams and provide best practice recommendations to help further platform adoption
- Own renewals and upsells for your assigned book of customers, proactively identifying and addressing churn risk, and accurately forecasting future revenue growth
- Lead recurring Partnership Reviews to align on business priorities, review product usage and insights, and provide an overview of our Product Roadmap and relevant upcoming enhancements
- Be a champion for our customers with our Product and Engineering teams, ensuring their voices and needs are heard and prioritized
Requirements
- 2+ years of relevant experience in a client-facing role, ideally within customer success or account management
- Track record of developing strategic relationships with customers, identifying business goals, and driving value realization in order to ensure customer retention and reference-ability
- Experience managing and closing renewals and upsells
- Strong executive presence and ability to successfully navigate all levels of customer organizations
- Experience presenting to C-level executives and an ability to influence internal and external decision-makers
- Ability to work in a high-growth environment with a willingness to tackle projects and work independently
- Strong time management and prioritization skills, a natural empathy for customers, and excellent written and verbal communication abilities
- Passion for technology, startups, entrepreneurship, and/or venture capital is a plus
Location
- USA
- International
Work Type
- Remote-first
Experience Level
- 2+ years of relevant experience
Salary/Compensations
- $105,000-$145,000
Benefits
- Competitive equity package
- Health and dental insurance (100% covered for employees and dependents in the USA; matched local coverage internationally)
- Flexible vacation policy
- 12 weeks of paid parental leave (USA; matched internationally)
- Complete transparency with access to business metrics and financial information
- Regular offsites for team planning, bonding, and innovation
About the Company
- Standard Metrics is an AI-driven financial data platform that helps investors and their portfolio companies make more informed, forward-looking decisions with automated reporting and benchmarking tools.
- We’re a team of optimistic product builders on a mission to accelerate innovation in the private markets.
- Standard Metrics is backed by 8VC and Spark Capital, along with other leading VCs and angels, and is currently a trusted partner for many of the top VC/PE firms in the world.
Equal Opportunity
- We encourage you to apply even if your experience doesn't perfectly align with the job description as we seek out diverse and creative perspectives.
- Team members who love to learn and collaborate in an inclusive environment will thrive with us.
- We are an equal opportunity employer and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
- If you need additional accommodations to feel comfortable during your interview process, reach out at recruiting@standardmetrics.io.