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About the Role
Dialogue is seeking a Program Adoption Advisor to support daily Customer Success operations, strengthen client relationships, and optimize processes to enhance retention and satisfaction, contributing to client experience and operational excellence.
Responsibilities
- Deliver best-practice insights and strategic recommendations to internal teams and clients to drive registration, utilization, and program effectiveness.
- Develop segment-specific engagement strategies and tailored playbooks with actionable recommendations to drive impact and long-term retention.
- Analyze industry trends and client data to identify content gaps and develop or adapt materials.
- Partner with Customer Success, Product, and Marketing teams to support initiatives that optimize engagement, the member journey, and client/member outcomes.
- Coordinate logistics for Health & Wellness sessions and launches to ensure smooth program execution and a frictionless experience.
Requirements
- Strong written and verbal communication skills in both French and English.
- Solution-oriented mindset with the ability to analyze industry data, identify performance gaps, and deliver creative, high-impact solutions.
- Experience working cross-functionally with Product, Marketing, and Customer Success teams.
- Background in adapting content into targeted tools that drive engagement across the client journey.
- Excellent organizational skills and the ability to manage multiple priorities.
- Comfort working with digital tools and learning new systems quickly.
Skills
- Customer Success
- Marketing
- Customer Strategy
- SaaS
- Service-based environment
- French
- English
- Data Analysis
- Content Adaptation
- Organizational Skills
- Digital Tools
Location
- Montreal
- Toronto
Work Type
- Hybrid
- Remote
Experience Level
- 5+ years experience in Customer Success, marketing, or customer strategy within a SaaS or service-based environment.
Benefits
- Access to the Dialogue app and virtual mental health support for you and your family
- Benefits plan, a health spending account, dental coverage, and fitness reimbursement
- 4 weeks vacation, 9 wellness days, and 1 volunteer day
- Work abroad up to 4 weeks/year
- Incentive plans, referral bonuses & RRSP matching
- Learning via Coursera, external training budget & mentorship
- Optional parental leave top-up
About the Company
- At Dialogue, your well-being is our priority.
- Taking care of others also means taking care of our team!