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About the Role
Oversee and develop culturally competent, comprehensive, and high-quality services for people living with HIV/AIDS (PLWHA) as part of our Ryan White Supportive Services program. Maintain program standards for regulatory compliance and consumer satisfaction. Ensure program goals and objectives are achieved through staff supervision, quality assurance, and service coordination.
Responsibilities
- Incorporate best practices regarding confidentiality in accordance with HIPAA and other applicable regulations.
- Enforce HIV Confidentiality Law and HIPAA requirements with staff, ensuring they receive proper training.
- Provide regular supervision to designated staff, including training, performance appraisals, and corrective action.
- Assure best practices in service delivery, developing strategies to increase engagement and ensure positive health outcomes.
- Adapt and tailor services to designated target populations, incorporating the Transtheoretical Model of Behavior Change.
- Conduct quality assurance reviews and provide feedback to staff to ensure deliverables meet funder and agency standards.
- Review reporting forms and client files for thoroughness, completeness, and compliance with program standards.
- Coordinate and/or submit services documentation, client health indicator, contact, history, and outcomes reporting.
- Ensure effective communication of client health information among internal and external interdisciplinary teams.
- Meet outcomes as required by funding sources.
- Ensure assigned care managers provide billable services as per health home program guidelines, if applicable.
- Serve as a member of the department leadership team, identifying gaps in services and recommending strategies.
- Oversee designated site and act as liaison with the landlord and/or Finance & Operations Department regarding building issues, if applicable.
- Be willing to be trained in and familiar with testing, the testing program and CTR process, targeted outreach, and driving the testing van, if applicable to the program.
- Represent the Alliance for Positive Health at community meetings, conferences, and other events, as applicable.
- Perform other duties as assigned.
Requirements
- Bachelors Degree in Human Services preferred, unless required by the grant.
- Four years of experience in human services field; two of which must be in a supervisory capacity.
- 1-2 years of experience working in the field of HIV/AIDS or other chronic illness.
- Must meet the requirements for clearance to NYS Department of Corrections facilities, if applicable to program management.
- Must have independent means of transportation and be able to travel throughout catchment area per program(s) needs.
- Managers are required to spend a minimum of one day per week in the assigned office of direct reports if different from managers’ assigned office.
Skills
- Commitment to the agency’s mission, values, and goals.
- Ability to interact with people from diverse backgrounds with mutual respect, inclusion, enrichment, and growth.
- Knowledge of and sensitivity to target populations, HIV/AIDS, hepatitis, substance abuse, and other chronic illnesses.
- Excellent written, verbal, and interpersonal communication skills.
- Excellent time management and organizational skills; ability to manage multiple tasks and priorities with attention to detail.
- Knowledge of best practices as applicable to assigned programs and services.
- Ability to assess and evaluate community trends and recommend adaptation to service delivery.
- Receptiveness to community feedback and input.
- Ability to build and support team rapport.
- Ability to maintain professional boundaries within agency and grant guidelines, as well as with clients and external service providers.
- Bilingual a plus.
Location
- Catchment area
Work Type
- Full-time
- Onsite
Experience Level
- 2 years supervisory experience
- 4 years human services experience
- 1-2 years HIV/AIDS or chronic illness experience
Education Level
- Bachelors Degree in Human Services preferred
About the Company
- Alliance for Positive Health provides services for people living with HIV/AIDS (PLWHA) as part of our Ryan White Supportive Services program.