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About the Role

The Foster Program Coordinator is responsible for maintaining the day-to-day operations of the foster program. This role coordinates the movement of animals in and out of foster homes, provides support to foster parents, and facilitates the adoption process for animals in foster care.

Responsibilities

Provide support to foster volunteers, including answering questions, offering behavioral support, and following up on medical concerns.
Coordinate transportation of foster animals to foster volunteers, between care centers, and to adoption events.
Coordinate with Veterinary Services to ensure foster animals receive appropriate vaccines and treatment plans, schedule follow-up appointments, and assist with animal handling.
Assist in identifying appropriate foster animals for off-site adoption, outreach, and media opportunities.
Coordinate logistics for foster animals attending events, including scheduling behavior assessments, medical, and transport.
Assist Foster Supervisor with managing the foster volunteer database.
Secure appropriate photographs of animals for foster and events.
Recruit new foster volunteers through orientations, interviews, and training.
Lead Open Foster Hours and identify appropriate foster animals for new fosters.
Complete other duties as assigned by supervisor.

Requirements

High School Diploma or GED required.
Minimum of two years of work experience in a client-facing position.
Strong computer literacy required.
Ability to excel in a fast-paced, often high-stress, ever-changing environment.
Treat animals and people with respect and employ humane handling techniques.
Must be able to lift and move up to 50 lbs.
Ability to remain calm and professional in stressful situations involving animals and/or members of the public.
Employees may be asked to help with tasks that involve working outside in various weather conditions.
Employees must be able to work in noisy environments and in facilities with fur, odors, and airborne particles.

Skills

Customer-driven and focused on providing a positive, upbeat experience for all clients.
High attention to detail.
Strong work ethic.
Ability to thrive in a busy environment.
Ability to work well independently and as part of a team.

Location

Manhattan Centers (for training)

Work Type

Full-time
Eligible for overtime

Experience Level

Minimum of two years of work experience in a client-facing position.

Education Level

High School Diploma or GED
Bachelor's degree preferred

Benefits

Generous paid-time-off (PTO) package including vacation time, birthdays off, personal days, and sick pay.
Open access Cigna medical, dental, and vision insurance at a low premium.
401K and Pension.
Life Insurance.
On-the-job training for 2-4 weeks.
Periodic all-staff trainings (safety, DEI, cross-training, growth opportunities).
Potential eligibility for Public Service Loan Forgiveness (PSLF).
Low-cost services for pets and people in need.

About the Company

ACC is one of the nation’s largest open-admission animal shelters with a mission to End Animal Homelessness in NYC.
ACC touches the lives of nearly 20,000 animals annually.
ACC is a resource to the community, seeking ways to keep the human-animal bond intact.
ACC has a 90% placement rate and progressive, life-saving initiatives.
ACC finds loving homes for homeless and abandoned animals through direct adoption and partnerships with over 200 placement organizations.
ACC helps keep NYC communities safe, rescues animals in need, responds to emergencies, and remains open 24/7 for people and animals.
ACC offers compassionate end-of-life services for pets.