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About the Role
The Business Operations Manager will be the operational owner for Rocket Money’s deposit products, managing existing savings plan accounts (FBO) and high yield savings accounts (HYSA), and building the foundation for future deposit products. This role requires managing operations at the intersection of product, customer support, legal/compliance, fraud, and marketing to ensure products are safe, scalable, compliant, and financially sound. It is ideal for individuals who thrive in ambiguity, enjoy architecting systems, and become the go-to person for complex business areas.
Responsibilities
- Own day-to-day business operations for FBO, HYSA, and new features.
- Monitor product health, risks, and operational KPIs; identify trends and propose improvements.
- Translate business goals into operational plans and ensure flawless execution.
- Serve as the primary operational point of contact for deposit product bank partners, processors, and internal stakeholders.
- Manage partner relationships, run partner meetings, track commitments, and ensure delivery.
- Build and continuously refine procedures for escheatment, compliance, customer support, and exception handling.
- Deep-dive into operational issues, data anomalies, and system behavior, owning root cause analysis and long-term fixes.
- Create clarity in ambiguous situations and proactively identify gaps.
- Craft clear, concise documentation (procedures, decision proposals, project plans).
- Align cross-functional teams around decisions, timelines, and risks.
- Present insights and recommendations to leadership.
Requirements
- 4+ years of experience in Business Operations, Strategy, Product Operations, or a highly cross-functional operational role.
- Ability to thrive in ambiguity and act like an owner.
- Exceptional communication skills; ability to simplify complex systems.
- Strong project management skills with a bias toward action.
- Comfortable with data analysis and turning metrics into decisions.
- Proven ability to work with partners, vendors, and technical + non-technical stakeholders, balancing diplomacy and assertiveness.
- Ability to move between strategy and execution.
- Experience in regulated fintech (preferred).
- Experience launching and scaling deposit products at a fintech (preferred).
Skills
- Business Operations
- Strategy
- Product Operations
- Cross-functional operations
- Project Management
- Data Analysis
- Looker
- Pivot Tables
- Communication
- Problem Solving
- System Architecture
Location
- Remote
Work Type
- Full-time
Experience Level
- 4+ years
Salary/Compensations
- $120,000 - $160,000 + bonus
Benefits
- Health, Dental & Vision Plans
- Life Insurance
- Long/Short Term Disability
- Competitive Pay
- 401k Matching
- Team Member Stock Purchasing Program (TMSPP)
- Learning & Development Opportunities
- Tuition Reimbursement
- Unlimited PTO
- Daily Lunch, Snacks & Coffee (in-office only)
- Commuter benefits (in-office only)
About the Company
- Rocket Money's mission is to meaningfully improve the financial prosperity of millions of people.
- We help our members understand and optimize their financial lives, and increasingly, we help them grow their money through consumer-friendly savings products.
Equal Opportunity
- Decisions related to employment are not based on race, color, religion, national origin, sex, physical or mental disability, sexual orientation, gender identity or expression, age, military or veteran status or any other characteristic protected by state or federal law.
- The company provides reasonable accommodations to qualified individuals with disabilities in accordance with applicable state and federal laws.
- Los Angeles County and San Francisco Candidates only: qualified applicants with arrest or conviction records will be considered for employment per the Fair Chance Ordinance and the Fair Chance Initiative for Hiring.