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About the Role
The Admissions Specialist is responsible for engaging prospective patients and families by providing information about Wellbridge programs and the admissions process. This role also involves ongoing outreach to referral sources, families, and patients considering admission to Wellbridge.
Responsibilities
- Effectively communicate information about Wellbridge programs and campus and explain what sets Wellbridge apart from other treatment centers.
- Maintain a professional demeanor with emphasis on easing anxiety, building trust and confidence, and offering clarity to prospective patients, families and treatment providers.
- Respond promptly to all phone calls and inquiries from prospective patients, families, and treatment providers.
- Gather prospective patient’s demographic information, insurance information and referral source and enter information into the EMR and CRM.
- Explain self-pay, in-network, and out of network rates to families and collect any out of pocket costs related to a patient’s treatment.
- Follow prospective patients throughout the pipeline and follow up with those who have not completed a clinical intake.
- Collaborate with patients, family members, and referents in regards to prospective admissions.
- Collaborate directly with Clinical and Medical team to ensure a warm handoff after successful admission.
- Pursue continuing education in addiction and mental health to maintain and broaden knowledge.
- Welcome admitting patients into the facility, ease their anxiety and provide an exceptional patient experience.
- Complete all necessary consents and acknowledgements with admitting patients.
- Provide patient admission related tasks.
- Clearly communicate and exchange information verbally and electronically.
- Consistent computer and phone, general office equipment use.
- Generally sedentary, traversing office and facility areas.
- Ability to work a flexible schedule based on the needs of the program.
Requirements
- Ability to establish and maintain cooperative professional relationships.
- Strong interpersonal skills to facilitate conversations with patients, staff, nurses, physicians, etc.
Skills
- Proficiency in Microsoft Office Suite (Teams, Excel, etc).
- Knowledge of a Customer Relationship Management System (CRM).
Location
- On-site
Work Type
- Full Time
Experience Level
- 1-2 years of experience
Education Level
- Associate degree
- Bachelor's degree in a human service-related field is preferred
Benefits
- Comprehensive and affordable benefits
- Lifestyle perks such as free cafeteria service
- On-site gym/wellness center
About the Company
- Wellbridge is committed to creating an environment where those struggling with substance use disorders can find hope, healing, and a path toward recovery.
- We believe in prioritizing patient-centered care, ensuring that each person who walks through our doors receives the utmost compassion and support on their journey to wellness.
Equal Opportunity
- We are an Equal Opportunity Employer and committed to creating an inclusive workplace and providing equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, sex, gender identity or expression, sexual orientation, national origin, age, disability, genetic information, marital or familial status, pregnancy, reproductive health decision making, military or veteran status, citizenship or immigration status, or any other characteristic protected by federal, state, or local law.