Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

Tailor your resume to this Technical Specialist, General Liability role.

Rezi rewrites your resume against Travelers's job description. Free.

Resume score gauge reading 58 out of 100

Don't guess if your resume is good enough.

See how it scores against the Technical Specialist, General Liability posting at Travelers — free, in seconds.

About the Role

As a Technical Specialist, General Liability, you will manage and investigate moderate complexity injury and/or property damage claims. You will leverage expertise in claims management, investigative techniques, coverage evaluation, and settlement negotiation to ensure timely and fair resolution. You will also provide guidance and mentorship to Claim Reps and Associate Claim Reps.

Responsibilities

Independently manage an active caseload of injury and/or property damage claims and litigation from first notice of loss through resolution within level of authority.
Gather and thoroughly investigate information by contacting all relevant parties to determine coverage, evaluate liability exposure, assess bodily injury and/or property damage, and establish appropriate reserves.
Provide timely and professional communication to customers, representatives, opposing counsel, third-party vendors, and internal stakeholders.
Leverage resolution strategies and coordinate internal and external resources to conduct comprehensive claim investigations and evaluations.
Actively negotiate with multiple constituents and convey claim settlements within authority and issue payments timely and accurately.
Assist in coordinating with Counsel to support litigation management strategies.
Maintain accurate records of claim activity in claim management systems.
Identify areas for improvement in current best practices and offer creative solutions.
Adapt to new technology implementations, system upgrades, and digital tool rollouts, particularly in the areas of AI while maintaining productivity and service quality.
Acquire and maintain relevant Insurance License(s) to comply with state and Travelers’ requirements within three months of starting the job.
May require travel, including overnight stays, to attend mediations, trials, arbitration, etc.
Perform other duties as assigned.

Requirements

Bachelor’s Degree.
Three years of liability, bodily injury or comparable claim experience.
Two years of litigation claim experience.
Active adjuster license, where required by state law.
Experience with claims management systems, with advanced skills in Microsoft Office and enterprise technology systems and platforms.
Excellent verbal and written communication skills with the ability to comprehend, synthesize, and clearly articulate complex information to multiple stakeholders.
Ability to analyze complex situations, exercise sound judgement, and make effective decisions independently.
Exceptional customer service skills and commitment to providing a positive experience for customers; ability to manage difficult conversations with empathy and professionalism.
Strong attention to detail and organizational skills with the ability to manage a high-volume workload and prioritize effectively.
Proven conflict resolution and negotiation skills; ability to handle complex or disputed claims, negotiate settlements, and manage litigation.
Ability to manage stress, navigate difficult situations, and maintain composure and professionalism under pressure while always taking accountability for decisions.
Thorough understanding of insurance principles and terminology, state insurance regulations, fair claims practices, and legal requirements applicable to claim handling.
Demonstrated ability to interpret, apply, and clearly articulate complex policy language, endorsements, exclusions to assess coverage and claim eligibility.
Ability to quickly learn from experience and apply it to new situations with speed and flexibility.
High School Diploma or GED.
Two years of bodily injury liability, property damage liability, or comparable claim related experience.

Skills

Claims management
Investigative techniques
Coverage evaluation
Settlement negotiation
Microsoft Office
Enterprise technology systems and platforms
Conflict resolution
Negotiation

Experience Level

Three years of liability, bodily injury or comparable claim experience
Two years of litigation claim experience
Two years of bodily injury liability, property damage liability, or comparable claim related experience

Education Level

Bachelor’s Degree
High School Diploma or GED

Salary/Compensations

$85,600.00 - $141,200.00

Benefits

Health Insurance for employees and eligible family members from the first day of employment.
401(k) matching contributions.
Student loan debt program with Travelers' 401(k) contribution.
Pension Plan 100% funded by Travelers.
Minimum of 20 days Paid Time Off annually.
Nine paid company Holidays.
Wellness program with tools, discounts, and resources.
Mental health program with access to free professional counseling services, health coaching, and other resources.
Volunteer Encouragement through Matching Gift and Volunteer Rewards program.

About the Company

Taking care of our customers, our communities and each other.
Maintained a reputation as one of the best property casualty insurers in the industry for over 170 years.
Culture rooted in innovation and thrives on collaboration.

Equal Opportunity

Travelers is an equal opportunity employer.
We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences.
In accordance with local law, candidates seeking employment in Colorado are not required to disclose dates of attendance at or graduation from educational institutions.
If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you.
Travelers reserves the right to fill this position at a level above or below the level included in this posting.