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About the Role

Under general direction, this role is responsible for product quality and performance for a specific team of claim professionals within the General Liability management team. The position provides guidance and direction to direct reports, serves as a field representative for the Home Office General Liability product, and reinforces General Liability Vision, Strategies, and Objectives.

Responsibilities

Proactive recruitment of talent and work with management establishing and implementing a strategic staffing strategy.
Manage staff performance, implement strategies and plans to address staff development, identify and address training needs, and provide frequent performance feedback.
Develop and implement effective training, performance development, and succession planning.
Manage and respond to turnover through effective retention planning.
Utilize reward system to distinguish top performers and significant achievements.
Employ proper claim handling techniques to protect brand integrity and provide consistent service quality.
Develop and execute a strategic file management plan for optimal file resolution and business results.
Provide face-to-face and written guidance to ensure effectiveness, engagement, accuracy, and efficiency.
Review new notices, ensuring claims are assigned to staff with appropriate skill sets.
Conduct quality file reviews per office/best practices guidelines.
Establish/follow up on file reviews per diary instructions, conducting additional reviews as necessary.
Implement strategies and initiatives to improve file quality, customer service, and manage costs.
Leverage data, management information, and technology to identify opportunities supporting business strategies.
Focus on resolution and process improvement, fulfilling obligations while maximizing cost effectiveness.
Understand drivers, trends, and product stress points, and help partners attract and retain business.
Operate within agreed upon expense budget to achieve optimal business results through productivity, resource allocation, inventory management, and loss adjustment expense.
Develop and maintain effective relationships with colleagues, business partners, customers, agents, and regulatory agencies.
Participate in business meetings and agency visits as required.
Acquire and maintain Insurance License(s) as required by state and Travelers requirements.
Perform other duties as assigned.

Requirements

Bachelor's degree.
Claim management experience.
Drive Results.
Leads Change.
Executes Business Strategy.
Attract Top Talent.
Maximize Individual Performance.
Holds Others Accountable.
Aligns Rewards.
Creates and Sustains a Dynamic Workplace.
High School Diploma or GED.
3 years claim work experience in at least one line of business.
Acquisition and maintenance of Insurance License(s) may be required to comply with state and Travelers requirements.
Generally, license(s) must be obtained within three months of starting the job and obtain ongoing continuing education credits as mandated.

Experience Level

Claim management experience
3 years claim work experience in at least one line of business

Education Level

Bachelor's degree
High School Diploma or GED

Salary/Compensations

$109,300.00 - $180,200.00

Benefits

Health Insurance: Employees and their eligible family members – including spouses, domestic partners, and children – are eligible for coverage from the first day of employment.
Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum.
Paying it Forward Savings Program: When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account.
Pension Plan that is 100% funded by Travelers.
Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
Wellness Program: The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs.
Mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs.
Volunteer Encouragement: Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.

About the Company

Taking care of our customers, our communities and each other. That’s the Travelers Promise.
By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years.
Join us to discover a culture that is rooted in innovation and thrives on collaboration.
Imagine loving what you do and where you do it.

Equal Opportunity

Travelers is an equal opportunity employer.
We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences.
In accordance with local law, candidates seeking employment in Colorado are not required to disclose dates of attendance at or graduation from educational institutions.
If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you.
Travelers reserves the right to fill this position at a level above or below the level included in this posting.