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About the Role
As an Access Associate, you will be responsible for many administrative support duties, such as greeting patients, performing check-in and check-out procedures and processing payments. This position requires a warm and inviting disposition, as you will be the first point of contact for our patients and their families.
Responsibilities
- Manage incoming calls while providing necessary information; greeting patients providing direction as needed and scheduling patient appointments
- Complete the registration process for patients as defined by departmental policy; verify insurance eligibility/coverage and obtain necessary precertification/authorization when applicable
- Collect and process payments when applicable
Requirements
- Intermediate computer skills
- Excellent customer service and communication skills
- Sedentary roles are primarily office-based and require prolonged sitting (67–100% of the workday) with minimal physical effort and lifting limited to under 10 lbs.
- Fine motor skills are necessary for computer work, writing, and telephone use, supported by clear visual and auditory ability.
- Cognitive and emotional demands are high due to extended concentration, frequent interruptions, independent decision-making, and information processing.
- Administrative areas within healthcare environments may occasionally involve contact with infectious agents.
- Some roles may require flexible hours, TB screening, or a valid driver’s license.
- Any physical requirements reported by a prospective employee and/or employee’s physician or delegate will be considered for accommodations.
Skills
- Customer Service
- Communication
- Registration
- Verification
- Billing
- Payments
- Computer skills
Location
- Unity Diabetes and Endocrinology - 2655 ridgeway ave suite 220, Rochester, 14626
Work Type
- Full time
- Monday - Friday 8 am - 4:30 pm
Education Level
- 2 year degree or equivalent combination of education and work experience preferred
Salary/Compensations
- $18.25 - $20.50
About the Company
- Rochester Regional Health is an Equal Opportunity Employer.
Equal Opportunity
- All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, predisposing genetic characteristics, marital or familial status, military or veteran status, citizenship or immigration status, or any other characteristic protected by federal, state, or local law.