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About the Role

The Animal Protective Foundation is seeking an enthusiastic, organized, and community-minded Director of Community Outreach and Engagement to lead our volunteer programs, strengthen community partnerships, and expand opportunities for community involvement in support of our mission.

Responsibilities

Develop, implement, and oversee all volunteer recruitment, screening, onboarding, training, scheduling, supervision, and retention.
Collaborate with management and staff to identify, develop, and expand meaningful volunteer opportunities across the organization.
Maintain comprehensive knowledge of APF shelter and clinic operations, programs, policies, and procedures to effectively recruit, train, assign, and support volunteers.
Conduct volunteer orientations and ongoing training programs.
Maintain volunteer database, ensuring accurate assignments, documentation, and reporting.
Prepare and distribute volunteer schedules and monitor participation and compliance.
Regularly evaluate volunteer effectiveness and satisfaction through surveys, feedback, and direct observation.
Provide coaching, mentoring, and performance feedback to volunteers.
Document safety concerns and incidents, and communicate findings to leadership and the safety committee, where appropriate.
Address volunteer conflicts and disciplinary matters, up to and including volunteer dismissal when necessary.
Develop and coordinate volunteer recognition and appreciation initiatives.
Review and update volunteer handbook, training materials, job descriptions, and related documents.
Prepare monthly, quarterly, and annual reports regarding volunteer engagement, recruitment, retention, and program outcomes.
Ensure volunteers are utilized effectively, treated respectfully, and recognized for their contributions.
Coordinate volunteer staffing and support for adoption events, community pet wellness clinics, outreach activities, fundraising, and special events.
Develop and maintain relationships with schools, community organizations, businesses, service clubs, and volunteer groups.
Represent the APF at community events, speaking engagements, shelter tours, educational programs, and public outreach opportunities.
Coordinate and participate in special events, adoption events, fundraising events, and tabling opportunities.
Recruit, train, and coordinate volunteer support for community events and outreach activities.
Seek opportunities to expand APF visibility through community partnerships, media opportunities, and educational initiatives.
Promote volunteerism and community involvement through outreach and relationship-building activities.
Respond to community inquiries regarding volunteer opportunities and humane education.
Work collaboratively with the development and marketing team to support outreach efforts, campaigns, events, and community initiatives.
Develop, coordinate, and deliver humane education programs for schools, youth groups, scout troops, and community organizations.
Organize shelter tours, classroom presentations, reading programs, and educational workshops.
Collaborate with staff and community partners to expand educational programming and outreach efforts.
Promote responsible pet ownership, animal welfare, and APF services through educational initiatives.
Serve as a resource for educators and community members seeking information related to animal welfare and humane education.
Develop goals, strategies, and annual plans for volunteer and community engagement programs.
Track program metrics and prepare reports for leadership.
Maintain accurate records and documentation.
Continuously evaluate programs and implement improvements to increase effectiveness and impact.

Requirements

Must have the ability to problem solve, be self-motivated, and leadership qualities to build and manage diverse teams.
The ability to represent the APF in public settings is essential.
Must be proficient with computer applications including shelter/constituent tracking software, internet use, and Microsoft Office Suite.
Must have excellent written and public speaking experience.
Must possess strong supervision/management, interpersonal communication, and team-building skills to effectively recruit and manage a diverse corps of volunteers.
Must have excellent customer service skills.
Must be able to develop and manage a budget.
Must be highly organized, effectively meet deadlines, and demonstrate excellent problem-solving skills.
Have a high level of manual dexterity.
The ability to bend and squat.
The ability to stand and sit for significant periods of time.
Specific vision abilities required by this position include close vision and the ability to focus clearly.
Carry and lift light objects up to 30 pounds.
Must be able to work standing or sitting for 8 or more hours.
Must be able to bend and kneel repeatedly.
Must be able to see fine details in a variety of situations.

Skills

Volunteer Program Management
Community Engagement
Humane Education
Program Administration
Supervision/Management
Interpersonal Communication
Team-Building
Customer Service
Budget Management
Organization
Problem-Solving
Public Speaking
Written Communication
Computer Proficiency (shelter/constituent tracking software, internet, Microsoft Office Suite)

Location

Glenville, NY

Work Type

Full-time
Tuesday - Saturday from 8:00 - 4:30 pm
Flexibility required for extended hours, including occasional evening or additional weekend hours

Experience Level

Managing volunteer programs

Education Level

Associates-level degree or equivalent working experience

Salary/Compensations

$26.00 - $29.00 Hourly

Benefits

Paid time off
Health insurance
Dental insurance
Vision insurance
Life insurance
401k retirement plan with an employer match

About the Company

The Animal Protective Foundation (APF) is dedicated to its mission.