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About the Role

We are seeking an innovative and hands-on Senior Customer Marketing Manager to highlight Harvey’s EMEA customers by telling their stories, celebrating their successes, and fostering community among them. This role involves elevating customer voices through compelling written and video content, and building community programs like user groups and roundtables. You will adapt global customer marketing strategies for the EMEA region, collaborating closely with global teams, Customer Success, and Sales to develop and execute regional initiatives.

Responsibilities

Localize global customer marketing programs, playbooks, and frameworks for EMEA markets, customers, and culture.
Build the EMEA customer story pipeline by identifying customers with standout work and securing their participation.
Produce written stories, video stories, quotes, and references end-to-end.
Package and distribute customer stories across relevant channels, localized for priority EMEA markets.
Develop a roster of EMEA customers for references, speaking engagements, and peer connections.
Design and execute EMEA community programs, including power user groups, customer roundtables, and awards.
Establish repeatable playbooks and processes for story production, approvals, reference tracking, and community management.
Measure and report on the impact of customer stories, reference activity, and community engagement.

Requirements

4-7 years of experience in customer marketing, customer advocacy, content marketing, or community management.
Experience ideally in B2B SaaS, technology, or professional services.
Proven experience producing content end-to-end.
Excellent writing and interviewing skills.
Ability to find compelling stories and build trust with senior leaders.
Experience building or running events, customer communities, and advocacy programs.
Strong relationship-building skills with customers, Sales, and Customer Success.
Highly organized with the ability to manage multiple projects and stakeholders.
Comfortable working autonomously in a fast-paced environment.
Familiarity with using AI to scale work.
Experience marketing to legal, financial services, consulting, or other professional audiences is a plus.
Additional European languages are a plus.

Skills

Customer Marketing
Customer Advocacy
Content Marketing
Community Management
Writing
Interviewing
Relationship Building
Project Management
AI Scaling

Location

EMEA

Work Type

Full-time

Experience Level

Senior

About the Company

Harvey is transforming how legal and professional services operate by combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise.
The company has strong product-market fit and world-class investor support, and is scaling fast.
Harvey's team values Decisiveness, Simplicity, and Job's Not Finished, acting quickly, prioritizing simplicity, and striving for continuous improvement.
The company is committed to building a generational company and offers significant opportunities for growth.

Equal Opportunity

Harvey is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law.
The company is committed to providing reasonable accommodations to applicants with disabilities.