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About the Role

Interac connects Canadians through secure digital payments, advanced identity verification, and industry-leading fraud protection. As the backbone of Canada’s financial ecosystem, Interac facilitates millions of transactions daily. The AppOps, Senior Specialist will report to the Leader, Product Operations for e-Transfer/Money Movement and work closely with Product, Development, DevSecOps, Architecture, Observability, Security, Enterprise Incident Management and Enterprise Change Management teams.

Responsibilities

Provide end-to-end operational ownership and 24/7 production support for large-scale Java and JEE applications, focusing on availability, resilience, and rapid service recovery.
Participate in an on-call rotation, respond to alerts, triage incidents, and lead technical investigation calls for escalated production issues.
Diagnose complex application, infrastructure, database, and network issues using application performance monitoring tools and detailed log analysis.
Lead root-cause analysis and post-incident reviews, translating findings into practical actions to prevent recurrence and reduce mean time to recovery.
Design, implement, and continuously improve observability capabilities for large-scale Java applications using tools such as AppDynamics, Dynatrace, Splunk, and ELK.
Identify monitoring and performance gaps and develop effective health rules, alerts, dashboards, and synthetic monitoring solutions.
Produce performance analyses, operational reports, and knowledge-base documentation to improve system visibility and support informed decision-making.
Identify and implement automation and self-remediation opportunities to reduce manual effort, improve detection, and accelerate incident response.
Integrate observability and service-management platforms, including AppDynamics, Splunk, PagerDuty, and ServiceNow, to strengthen incident detection, escalation, and resolution workflows.
Configure and tune alerts, escalation paths, and operational workflows to improve signal quality and reduce unnecessary operational noise.
Support APIs, microservices, containers, and other modern application architectures across complex production environments.
Review and create network rules and configure network appliances to investigate and resolve connectivity issues.
Develop practical solutions during incidents and unplanned events to mitigate customer impact and restore service quickly.
Create and maintain technical guides, implementation plans, validation checklists, operating procedures, and post-incident reports.
Provide next-level technical support, coaching, and day-to-day guidance to Application Operations Analysts and Specialists.
Contribute to reliability and operational-improvement initiatives supporting the evolution of Interac’s SRE practices and next-generation platforms.

Requirements

A university degree in Computer Science, Engineering or an equivalent combination of education and relevant professional experience.
5+ years of combined experience in Java software development and application support or maintenance, preferably within payment systems or banking.
At least three years of hands-on experience supporting and maintaining Java or JEE applications, including application monitoring, dashboard design, and alert tuning.
Strong expertise in Core Java, object-oriented programming, RESTful services, and open-source frameworks such as Spring and Apache.
Experience with data transformation technologies and formats such as JAXB2, JSON, and XML.
A strong Site Reliability Engineering mindset, with a focus on improving application and infrastructure reliability, stability, and performance.
Experience supporting high-throughput, low-latency, and service-oriented architectures in production environments.
Advanced troubleshooting and debugging experience across the Java technology stack, including API- and network-level investigation.
Hands-on experience with application monitoring and observability tools such as AppDynamics, Dynatrace, Splunk, and ELK.
A solid understanding of Linux and middleware platforms such as WebSphere, along with experience tuning Linux, Windows, and network infrastructure.
Knowledge of cloud- and container-based architectures, including Docker and Kubernetes.
Experience with relational database technologies such as Oracle or DB2, including the ability to write SQL queries and produce reports from databases and Splunk.
A strong understanding of networking concepts and hardware, including firewalls, load balancers, and network appliances.
Experience with CI/CD platforms, application deployment, and release-management processes.
Experience using scripting and automation technologies such as Bash, PowerShell, Python, and Ansible.
Knowledge of ISO payment standards and experience troubleshooting APIs and networks within a payment ecosystem.
A solid understanding of ITIL service-management processes and operational best practices.
Experience contributing to software delivery within an Agile development environment.
Strong technical writing skills, including the ability to produce technical guides, implementation plans, validation checklists, and post-incident reports.
Strong communication and interpersonal skills, with the ability to explain technical or sensitive information clearly and work through challenging stakeholder situations.
The ability to manage competing priorities, remain organised, and synthesise information from multiple sources in high-pressure situations.
A proactive and adaptable approach, with a commitment to learning new technologies and contributing effectively within a collaborative team environment.
The ability and willingness to participate in a 24/7 on-call environment, including non-routine evening and weekend hours.
Eligibility to work for Interac Corp. in Canada in a full-time capacity.
Successful candidates will be required to complete background checks, which may include Canadian Criminal Credit Check, Canadian ID Cross-Check, Public Safety Verification, 5-year Employment Verification, Education Verification, Credit Check, and Social Media Check.

Skills

Java
JEE
Application Performance Monitoring (APM)
AppDynamics
Dynatrace
Splunk
ELK Stack
API Support
Microservices
Containers
Docker
Kubernetes
Linux
WebSphere
Oracle
DB2
SQL
Networking Concepts
Firewalls
Load Balancers
CI/CD
Bash Scripting
PowerShell Scripting
Python Scripting
Ansible
ISO Payment Standards
ITIL
Agile Development
Technical Writing
Communication
Interpersonal Skills

Location

Canada

Work Type

Hybrid
Full-time

Experience Level

Senior

Education Level

University degree in Computer Science or Engineering
Equivalent combination of education and relevant professional experience

Salary/Compensations

$105,000 - $135,000

Benefits

Short-term incentive plan
Generous vacation and wellness days
Comprehensive employer-paid benefits coverage
Market-leading employer-funded RRSP program
Flexible hybrid work model
Free and confidential 24/7 employee & family assistance program
Pregnancy and parental leave top-up
Charitable donation matching with United Way

About the Company

Every transaction matters. Every Canadian matters. At Interac, we protect both — driving trust, security, and inclusion, so our digital economy thrives.
Founded in 1984, Interac connects Canadians through secure digital payments, advanced identity verification and industry-leading fraud protection.
Connecting banks, businesses, and individuals, Interac enables millions to send, receive, and manage money safely and effortlessly every day — across both digital and physical environments.
As the backbone of Canada’s financial ecosystem, Interac facilitates over 20 million transactions daily, supported by trusted partnerships with government and financial institutions.
Consistently ranked as Canada’s most reputable financial technology brand, Interac is deeply embedded in the daily lives of Canadians.
At Interac, the impact we make, and the people who drive it, is profound. When you become part of our team, you’re joining a purpose-driven organization that’s shaping the future of digital finance in Canada.
Investing in the Future – Help us unlock digital prosperity for all Canadians.
Innovative Thinking – Collaborate on products, practices, and platforms that redefine what’s possible.
Inclusive Culture – Be empowered to bring your whole self to work and realize your full potential.
Inspiring Community – Work in an ecosystem where we lift each other up and rise together.
Intentional Support – Enjoy flexible, supportive offerings that prioritize your total wellness.

Equal Opportunity

Interac is also an equal opportunity employer committed to fostering a diverse and inclusive workplace.
We believe that innovation thrives when people from different backgrounds, experiences, and perspectives come together.
That’s why we are committed to providing fair and equitable employment opportunities for all individuals, without discrimination based on race, color, ancestry, ethnic origin, place of origin, citizenship, creed, sex, sexual orientation, gender identity or expression, age, marital or family status, disability, or any other characteristic protected by applicable law.
If you require accommodation during any stage of the application or recruitment process, please contact us at humanresources@interac.ca. We will work with you to meet your needs.
Please be aware that certain individuals are misusing Interac Corp.’s name and logo to promote fictitious employment opportunities.
Interac Corp. never requests, solicits, or accepts any form of payment in exchange for employment.
Any such offers are fraudulent and should be disregarded.
Interac Corp. assumes no liability for any claims, losses, damages, expenses, or inconveniences arising from or related to these fraudulent activities.
Such communications do not constitute an offer or representation by Interac Corp. or its subsidiaries and affiliates.