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About the Role
David's Bridal is seeking passionate, curious, and customer-obsessed individuals to join their management team. This role involves building and retaining a high-performing team, creating a world-class customer service environment, and exceeding sales plans. You will act as a mentor, leader, and coach, fostering a climate of high performance and five-star customer service.
Responsibilities
- Leads and models a customer first culture across all roles.
- Accountable for active floor management by assigning shifts, reviewing results, and providing feedback to maintain a five-star guest experience.
- Provide ongoing coaching and training to enhance individual selling skills, behaviors, and processes.
- Monitor the store payroll to assist in ensuring hours do not exceed the monthly budget, accurately monitoring and acknowledging timesheets for all roles that clock in and out for all scheduled shifts, breaks and meals.
- Assist in leading the store to achieve Total Monthly Income (TMI) Goals consistently by executing foundational excellence and performance-based leadership, for front of house and alterations combined.
- Monitors inventory management, special orders, receiving processes, layaway, mark out of stock, repairs, and ensures first quality standards for all merchandise.
- Communicates daily sales goals to all team members and drives action through Chat Ins/Chat Outs.
- Observes individual team member performance and enforces action plans for improvement through weekly performance discussions using customer reviews and mystery shops.
- Assists in building a strong bench and talent pipeline, ensuring the store is always staffed, to achieve all staffing goals and fills open positions within 30 days.
- Other duties as assigned.
Requirements
- Two-four years prior retail management experience in an apparel or specialty store environment.
- Prior experience with a computerized POS system.
- Must be able to stand, walk, and sit for extended periods of time.
- Must be able to reach for tools and objects with hands and arms.
- Must be able to climb stairs.
- Must be able to stoop, kneel, crouch, or crawl.
- Must be able to talk to and hear guests.
- Must occasionally lift up to 25 pounds.
- Must be able to see up close and at a distance, as well as use peripheral vision and depth perception.
- Must be able to look at, read, and use a computer and all other electronic devices for long periods of time.
- Candidates must not use real-time generative AI tools to compose or feed their answers during live interviews.
Skills
- Relationship building
- Mentoring
- Coaching
- Sales
- Customer service
- Inventory management
- Team leadership
Location
- Onsite
Work Type
- Part Time
Experience Level
- Retail Management
Education Level
- High School Diploma or degree
Benefits
- Rewarding Environment and Competitive Pay
- Team Bonus
- Dayforce Wallet – Get Paid Early!
- Referral Incentive Program
- Generous Dream Maker Discount After First Pay Period
- Vision Care
- Supplemental Insurances- Critical Illness, Hospital Indemnity and Accidental Injury
- 401K Program
- Discount for Identity Theft Protection
- Discounts for Home and Auto Insurance
- Discounts for Mobile
- Legal Benefits (MetLife Hyatt Legal Plans)
- Pet Insurance
About the Company
- David’s Bridal empowers customers and employees to stay true to their dreams and find the one, whether that means the event or the wedding dress that matches a personal style—or the career that is a perfect fit.
- David's Bridal dominates the products in their category – 1 out of 3 being sold by them and taking care of them with one of the highest customer service scores in retail!
Equal Opportunity
- Love wins when love is for Everyone!
- Our mission at David’s Bridal is to embrace the ideas of Diversity, Equity, and Inclusion.
- It is our goal to build a workforce that is as representative as the customers we serve.
- We vow to create a culture where all forms of diversity are celebrated and seen as valuable.
- David’s Bridal encourages applications from all qualified candidates.
- David’s Bridal has a great record of accommodating persons with disabilities.
- Contact Human Resources at humanresources@dbi.com or 610.943.5048 if you need accommodation at any stage of the application process or want more information on our accommodation policies.