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About the Role
The Clinical Secretary provides essential administrative support within a team-based patient care environment. This role is crucial for ensuring patients receive comprehensive care by managing phone calls, scheduling appointments, processing referrals and prior authorizations, and resolving issues. The position also involves verifying insurance eligibility, collecting patient payments, and maintaining compliance for maximum reimbursement.
Responsibilities
- Participate in the multi-disciplinary, team-based process of patient care through office administrative support.
- Answer phones, schedule appointments, process referrals and prior authorizations, and resolve issues.
- Verify eligibility and collect patient payments.
- Ensure compliance and appropriate maximum reimbursement.
- Interpret and apply knowledge of insurance benefits to specific patient needs.
- Input, classify, and manage documentation in the electronic medical record system.
- Perform diverse tasks to maintain an efficient and organized office.
- Actively support physicians and nurses.
- Participate in department meetings and identify process and service improvements.
- Manage a demanding workload with accuracy and professionalism.
- Provide excellent customer service to patients, families, staff, providers, management, vendors, and the public.
Requirements
- Demonstrates skill in administrative support within a medical office setting.
- Proficient in Electronic Medical Record (EMR) systems, Microsoft Word, and insurer systems.
- Skilled in appointment scheduling, document classification, patient outreaches, and insurance verification.
- Knowledgeable in Medicare Secondary Payor and other forms accuracy and HIPAA compliance.
- Shows caring and concern for all patients.
- Demonstrates a patient-centered approach to care, adhering to NCQA's Patient Centered Medical Home (PCMH) requirements.
- Exhibits time management, keyboarding, and multi-tasking skills.
- Demonstrates ability to develop and maintain collaborative working relationships.
- Demonstrates ability to work independently and exhibits flexibility in decision making and prioritizing assignments.
- Exhibits leadership skills through active support of practice and system goals.
- Actively guards the confidentiality of sensitive information.
Skills
- EMR
- Microsoft Word
- Insurer systems
- Appointment scheduling
- Document classification
- Patient outreaches
- Insurance verification
- HIPAA compliance
- Time management
- Keyboarding
- Multi-tasking
- Customer service
- Medical terminology
- Outlook
- Microsoft Office
Location
- Mary Clark Thompson Family Practice
Work Type
- Full-time
Experience Level
- Based on Experience
Education Level
- High School Diploma or GED
- Medical terminology
- Medical secretarial experience
- Medical background
Salary/Compensations
- $19.40 - $22.50/hour
About the Company
- Thompson Health is an EOE encouraging individuals with disabilities and veterans to apply.
Equal Opportunity
- Thompson Health is an EOE encouraging individuals with disabilities and veterans to apply.