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About the Role
This role involves working directly with contractor customers at job sites and other customer locations to increase sales and expand the customer base through direct sales efforts, under the supervision of a sales manager.
Responsibilities
- Regularly visit job sites and customers to offer convenient customer service to assigned accounts.
- Generate sales through existing customers by staying informed of current and future projects.
- Actively seek new customers to expand the customer base.
- Expedite solutions to customer complaints and related account problems.
- Coordinate with other company managers to resolve account issues, procure materials, and arrange deliveries.
- Maintain an acceptable gross margin to forecast.
- Follow instructions, work independently, and complete assignments accurately and on time.
- Work productively, focusing on sales per day, add-on sales, quotes to orders, and suggestive selling.
- Coordinate returns and credits for incorrectly ordered customer items.
- Attend training and education seminars to stay updated on industry changes and new products.
- Maintain and operate a vehicle in a safe and legal manner.
- Maintain a valid and clean NYS driver license.
- Adhere to all company operational and security policies.
- Assist in collecting past-due balances and communicate account changes.
- Achieve individual sales goals as determined by the Branch budget forecast.
- Meet Williams Lumber criteria for assigned accounts.
- Maintain and submit weekly call reports to the sales or branch manager.
Requirements
- Ability to read and comprehend simple instructions, short correspondence, and memos.
- Ability to write simple correspondence.
- Ability to effectively present information in one-on-one and small group situations to associates of the organization.
- Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
- Ability to compute rate and percent and draw and interpret bar graphs.
- Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
- Ability to solve problems and deal with a variety of situations where only limited standardizations exist.
- Valid driver license required to be maintained throughout position assignment.
- Own transportation to and from locations required.
- Forklift training and demonstrated continuing forklift operation competency required.
- Frequently required to use hands to finger, handle, or reach with hands and arms.
- Frequently required to sit, stand, walk, hear, or talk.
- Occasionally required to climb or balance; and stoop, kneel, crouch, or crawl.
- Must frequently lift and/or move up to 25 pounds, regularly lift up to 50 pounds and occasionally lift up to 100 pounds.
- Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
- May occasionally be exposed to outside weather conditions.
Skills
- Sales
- Building materials knowledge
- Lumber knowledge
- Construction trade knowledge
- Customer service
- Problem-solving
- Communication
Location
- Job sites
- Customer locations
Work Type
- Full-time
Experience Level
- At least three (3) years experience in sales
Education Level
- High School Diploma or General Equivalency Diploma
About the Company
- Williams Lumber