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About the Role

The Youth ACT Team serves children and youth with Serious Emotional Disturbance (SED) who are returning home from inpatient or residential services, are at risk of entering such settings, or have not adequately engaged with traditional community-based services. The team delivers intensive, highly coordinated, individualized services and skilled therapeutic interventions through an integrated, multi-disciplinary approach to support the child in their home, school, and community. The Program Assistant is a non-clinical team member responsible for managing records, operating program information systems, maintaining accounting and budget records, and performing reception activities. This role supports recovery by providing services that reflect agency values, including self-determination, choice, shared decision-making, and collaboration, always embracing a trauma-informed and person-centered approach.

Responsibilities

Provides administrative support to the Team Leader and staff.
Makes copies, faxes documents, and scans and uploads documents.
Records detailed notes during team meetings, including a list of follow-up items.
Develops and maintains program whiteboards and databases (in person and virtual).
Maintains statistical data on the type, amount, and provider treatment and rehabilitative services.
Prepares reports including staff statistics, billing reports, program monthly report, and others as requested.
Assists the Team Leader in ensuring all insurance authorizations are obtained and maintained.
Maintains case list, including information on treatment plan reviews, assessments due, and provides a monthly report to the Team Leader.
Inputs data into CAIRS.
Prepares and completes the monthly internal audit.
Responds to incoming calls during program hours and takes messages from the voicemail box, delivering them to staff.
Ensures availability of forms.
Monitors and procures general program supplies.
Distributes mail to staff.
Performs other duties as assigned that are consistent with the scope of the position.
Performs receptionist/front desk duties during scheduled breaks and absences, as needed.

Requirements

High school diploma or equivalent.
Adherence to the agency's and program’s policies, procedures, and professional code of ethics.
Proficiency in Microsoft Office, spreadsheets, and database management.
Must be organized, display good judgment, and be able to see a task through completion.
Must be reliable and able to work independently and understand the importance of maintaining confidentiality.
Must be cleared and maintain clearance by applicable regulatory clearances as required.
Legally eligible to work in the United States without sponsorship.
Fluency in English (Reading, Writing, Speaking).

Skills

Ability to juggle multiple projects with superb accuracy.
Strong administrative skills and attention to detail.
Strong sense of urgency, ability to prioritize and problem-solving skills.
Excellent verbal and written communication skills.
Proficiency in Microsoft Office - Excel, Word, and database management.
Familiarity with and ability to use an Electronic Health Record system.
Ability to navigate several Electronic Health Record Systems.

Location

Tarrytown, NY

Work Type

Full-time
Hybrid

Education Level

High school diploma or equivalent

Salary/Compensations

$22-$25 an hour

Benefits

403(b) with employer contribution after 1 year of service
Flexible Work Arrangements, including hybrid options (subject to business needs)
Medical insurance
Dental insurance
Vision insurance
Life insurance
15 days of paid time off per year
12 days of paid sick time per year
11 paid employer-holidays per year
Opportunities for advancement, training programs, and support for certifications and continuing education
Free EAP services
Employee discounts (travel, hotels, movie tickets, theme parks, services, electronics, auto, shopping, and more)
Gym reimbursement through employer's medical insurance carrier
Public Service Loan Forgiveness (PSLF) qualifying employer
$2,000 retention bonus after six months of employment

About the Company

Greater Mental Health of New York promotes mental wellness through advocacy, community education, and direct services.
The organization empowers individuals and families on their unique journeys to recovery, honoring their rights to self-determination, choice, and collaboration.
Utilizing evidence-based practices and a focus on trauma-responsive care, the dedicated team provides comprehensive services and fosters independence and resilience within the community.
The company serves thousands throughout the Lower Hudson Valley region.

Equal Opportunity

Greater Mental Health of New York is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information.
Greater Mental Health of New York is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request a reasonable accommodation, contact the Human Resources Department.