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About the Role
The Manager, Sustaining Engineering leads the engineering team that maintains and improves ICON's field-deployed systems and manufacturing processes. This role owns the resolution of field issues, the work instructions that keep crews and manufacturing running, and the systems that track equipment performance. New product development remains with design engineering teams; Sustaining owns everything after release. You will work daily with program management, manufacturing, field operations, and design engineering, and you are accountable for your team's priorities, schedules, procedures, and budget execution.
Responsibilities
- Manage a team of ~6 sustaining engineers, setting priorities, assigning work, and reviewing output against objectives.
- Coach engineers through moderately complex field issues and provide technical direction on root cause analysis, corrective actions, and design changes.
- Plan headcount, hiring, and skill development for the team and determine the resources needed to meet schedules and goals.
- Own the intake, triage, and closure of field issues on deployed systems, including escalation paths to design engineering when a change to the released product is required.
- Build and maintain the systems used to track and analyze field equipment performance, and use that data to prioritize reliability improvements.
- Lead test planning and validation for product enhancements and sustaining changes before release to the field and manufacturing.
- Partner with program management and manufacturing to create and revise work instructions for new and existing products, ensuring they are accurate, current, and usable by the people performing the work.
- Establish and document the procedures the Sustaining team follows for change control, issue tracking, and release of updates, and recommend changes to engineering policies where current practice falls short.
- Identify and implement automation opportunities in field and internal engineering workflows, from tooling and data capture to repetitive manual processes.
- Execute the Sustaining Engineering budget, tracking spend against plan and flagging variances.
- Contribute to planning cycles with input on team capacity, reliability priorities, and resource needs.
Requirements
- Bachelor's degree in Mechanical Engineering or a related field, or equivalent experience.
- 5+ years of engineering experience with hardware systems in production or field use, including prior supervisory or people management experience.
- Experience leading engineers through root cause analysis and corrective action on fielded or manufactured products.
- Demonstrated ability to define and run team procedures, work plans, and schedules within an established engineering organization.
- Strong analytical and problem-solving skills with attention to detail.
- Clear verbal and written communication with technical and non-technical stakeholders.
- Ability to operate in a fast-paced environment with evolving priorities.
Skills
- Robotics
- Automation
- Complex electromechanical systems
- Jira or similar issue-tracking tools
- Administering cloud-based collaboration tools
- Basic networking principles
Location
- Austin, TX
Work Type
- Onsite
Experience Level
- 5+ years of engineering experience
- Prior supervisory or people management experience
Education Level
- Bachelor's degree in Mechanical Engineering or a related field, or equivalent experience.
About the Company
- ICON builds robotic systems that construct multi-story buildings.
- ICON launched Titan commercially in March 2026, has raised more than $550M, and holds more than $360M in government contracts across the Army, Air Force, DARPA, and NASA.
- As the fleet of field-deployed printers and the manufacturing operation behind them grow, so does the volume of field issues, work instructions, and reliability data that Sustaining Engineering is responsible for.
Equal Opportunity
- ICON is an equal opportunity employer committed to fostering an innovative, inclusive, diverse and discrimination-free work environment.
- Employment with ICON is based on merit, competence, and qualifications.
- It is our policy to administer all personnel actions, including recruiting, hiring, training, and promoting employees, without regard to race, color, religion, gender, sexual orientation, gender identity, national origin or ancestry, age, disability, marital status, veteran status, or any other legally protected classification in accordance with applicable federal and state laws.
- Consistent with the obligations of these laws, ICON will make reasonable accommodations for qualified individuals with disabilities.
- Furthermore, as a federal government contractor, the Company maintains an affirmative action program which furthers its commitment and complies with recordkeeping and reporting requirements under certain federal civil rights laws and regulations, including Executive Order 11246, Section 503 of the Rehabilitation Act of 1973 (as amended) and the Vietnam Era Veterans' Readjustment Assistance Act of 1974 (as amended).