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About the Role
Customer Service Representatives serve as the primary contact between the Company and its clients, resolving issues, complaints, and inquiries while prioritizing customer satisfaction. This role also involves various other duties and special projects as needed.
Responsibilities
- Manage large amounts of inbound and outbound calls in a timely manner
- Follow communication scripts when handling different topics
- Identify customer needs, clarify information, research issues, and provide solutions or alternatives
- Possess knowledge of all services and equipment offered by the company
- Answer frequently asked questions from clients
- Meet all call and appointment target expectations
- Maintain records of all contacts in company databases
Requirements
- Excellent customer service and people skills
- Ability to work independently or with a team
- 6 months to one year of customer service experience (heavy phone volume and data entry strongly preferred)
- Strong phone and verbal communication skills
- Strong listening skills
- Attention to detail
- Ability to set priorities and manage time effectively
- Strong computer proficiency with Microsoft Excel, Word, and Outlook
- High School Graduate or General Education Degree (GED)
Skills
- Adaptability with change
- Analytical communication
- Creative thinking
- Emotional intelligence
- Multitasking
- Problem-solving
- Team orientation
Location
- Bala Cynwyd, PA
- Remote
Work Type
- Remote
- Full-time
Experience Level
- 6 months to 1 year of customer service experience
Education Level
- High School Graduate or GED
About the Company
- Connect America and its family of brands have helped aging individuals and at-risk populations live safely and independently for over 40 years.
- Connect America is North America’s largest independent provider of connected care, delivering innovative technologies that bridge the gap between healthcare providers, individuals, and care partners.
- Their solutions support health and safety, enhancing quality of life, enabling earlier interventions, reducing hospitalizations, and providing peace of mind for millions annually.
- The company is dedicated to enabling independence and redefining the global home healthcare market.
- Connect America has been recognized as one of Philly Happening’s Best Places to Work.
- Their award-winning customer service team has received the Best Service Award from Today’s Caregiver.
- Their healthcare division was named a Top Ten Home Healthcare Solutions Provider in 2019 & 2020.
- Connect America treats customers and team members ethically and respectfully, building relationships based on trust.
- They foster a supportive team environment, developing customer solutions collaboratively.
- The company is located near Philadelphia, in Bala Cynwyd, PA.
- Learn more at www.connectamerica.com.
Equal Opportunity
- Connect America is a drug-free workplace and an Equal Opportunity Employer.
- They participate in the E-Verify program in their hiring practices to achieve a lawful workforce.