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About the Role

The Case Manager is responsible for ensuring that housing residents receive quality, comprehensive case management services in accordance with ESSHI and DV program objectives and regulatory requirements. Core duties include case management, accompaniment and liaison services, information and referral, conduct intakes, transport residents and maintain appropriate records and statistics. The Case Manager works closely with property management and other DV staff to provide coordinated comprehensive services to residents.

Responsibilities

Completes housing intake process to determine eligibility, works with property management company to secure housing unit and assists client with move into housing program
Assesses client needs and abilities, determining level of support needed to provide adequate assistance.
Continually assesses each client emotional, physical, & social needs while in housing and adjusts service plan accordingly
Accompanies clients to DSS, community agencies, financial institutions, etc. to provide crisis intervention and ongoing assistance with other agencies as needed; advocates for clients both in person and through phone and written contact
Connects clients to all other Equinox, Inc. services and appropriate community services as needed
Maintains accurate case records; completes necessary paperwork and statistic requirements for the agency and funding sources
Answers the 24 hour hotline, providing telephone counseling, information and referral, conducting shelter intakes, and scheduling counseling appointments
Utilize, model and encourages a trauma informed, strengths based, asset development approach with clients throughout the program
Maintain a teamwork approach to ensure comprehensive quality services
Prepares weekly case reviews, including input from others involved with client
Develops and maintains good working relationships with community services
May represent the agency in formal and informal groups related to domestic violence services
Participates in staff meetings, as well as individual supervision meetings
Participate in agency committees, events and forums as needed
Reports suspected incidents of child abuse, as required by law as a mandated reporter
Acts in accordance with Equinox and Domestic Violence Services Program mission
Ability to model calm and cooperative behavior
Ability to maintain strict client confidentiality and engage with a diverse population
Performs other duties as requested for the enhancement and continuation of programming

Requirements

Ability to negotiate stairs
Ability to lift and carry minimum of 15 lbs.
Ability to handle basic facility emergencies
Ability to drive and transport clients with agency vehicles
High School Diploma or equivalent with a minimum of four years’ experience in human services
Must have a clean, valid NYS Driver License, with access to reliable transportation
Associates’ Degree in a human service-related field preferred with a minimum of 3 years’ experience in human services OR a Bachelor’s Degree in a human service-related field preferred with a minimum of 2 years’ experience in human services
Fluency in Spanish and/or an additional language
One year case management/crisis intervention experience
Prior experience working with domestic violence, sexual assault, elder abuse, human trafficking, mental health or substance abuse populations preferred
Knowledge of crime victims’ compensation, state domestic violence regulations, domestic violence dynamics and DSS regulations

Skills

Case management
Crisis intervention
Telephone counseling
Information and referral
Advocacy
Record keeping
Teamwork
Trauma informed approach
Strengths based approach
Asset development approach
Calm and cooperative behavior
Client confidentiality
Working with diverse populations

Location

Capital Region

Work Type

Full-time

Experience Level

Minimum of four years’ experience in human services
Minimum of 3 years’ experience in human services
Minimum of 2 years’ experience in human services
One year case management/crisis intervention experience

Education Level

High School Diploma or equivalent
Associates’ Degree in a human service-related field
Bachelor’s Degree in a human service-related field

Benefits

Medical
Dental
Vision
Flexible Spending Accounts
Paid time off
Paid holidays
Employee Assistance Program through CapitalEAP
Group-Term Life Insurance
Short-Term Disability

About the Company

Equinox is a non-profit human services organization in the Capital Region.
For more than 40 years, Equinox has reached out to people who need us most with innovative and effective programs that truly change lives, allowing us to fulfill our purpose of helping those we serve move forward on their paths to recovery, healing, and independence.
Equinox is Albany County’s primary provider of services for victims of domestic violence.
Our Domestic Violence Programs provide safety for victims of Domestic Violence, including the elderly, and offer the support, assistance and tools they need to escape abusive situations and take control of their lives.
Domestic Violence Services are available to all victims and their dependent children, regardless of gender, age, ethnicity, or sexual orientation.

Equal Opportunity

Equinox, Inc is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected status.