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About the Role
The Product Support Representative (PSR) is an experienced OUTSIDE PARTS SALES representative in the heavy equipment industry. You will be required to establish long-lasting customer relationships, all while offering the customer parts and service support in order to make Monroe Tractor their one-stop shop for all their equipment needs.
Responsibilities
- Manage and grow an assigned territory by visiting customers on-site, understanding their operations, and identifying opportunities for parts sales
- Develop strong, consultative relationships with equipment owners, fleet managers, and service teams
- Proactively identify and recommend parts and service solutions to improve equipment performance and reduce downtime
- Prepare and deliver accurate quotes, process orders, resolve product/customer concerns, and schedule timely deliveries
- Track sales activity, customer interactions, and opportunities in CRM software
Requirements
- Proven experience in outside sales, preferably in agriculture, automotive, or heavy equipment
- Strong mechanical aptitude: an understanding of how machines work and can speak the language of technicians and operators
- Excellent communication and relationship-building skills
- Self-motivated with the ability to work independently and manage your own schedule
- Proficiency with Customer Relationship Management (CRM) tools and basic Microsoft Office applications
- A valid driver’s license and willingness to travel within your territory
Skills
- Outside sales
- Heavy equipment industry
- Parts and service support
- Mechanical aptitude
- Communication skills
- Relationship-building skills
- Independent work
- Schedule management
- CRM software proficiency
- Microsoft Office proficiency
Location
- Northeastern US
- New York
- Pennsylvania
- Vermont
- Connecticut
- Massachusetts
Work Type
- Outside sales
- Travel within territory
Experience Level
- Experienced
Benefits
- Medical, Dental & Vision Insurance
- Health Savings Account (Employer + Employee Contributions)
- Accident & Disease Insurance
- 401K Plan + Match
- Competitive Paid time off Policy
- Short/Long Term Disability
- Annual Reviews
- Base + Incentive Bonus Plans
About the Company
- Monroe Tractor is a well-known and respected construction equipment and agricultural equipment dealer with over 75 years of experience servicing the northeastern US.
- With 18 locations throughout New York, Pennsylvania, Vermont, Connecticut, and Massachusetts, we pride ourselves on providing best-in-class sales and support to over 15,000 hardworking customers.
- Since our founding in 1951, the industries we serve have been transformed by the technologies, equipment, and capabilities undreamed of decades ago.
- But the people we serve haven’t changed, and neither have we. We’re still a family-owned business!
Equal Opportunity
- Monroe Tractor is proud to be an Equal Opportunity Employer and values diversity in the workplace.
- We encourage candidates from all backgrounds to apply and join a team where your work makes a difference every day.