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About the Role
As a Senior Project Manager in the Customer Success department, you will manage projects globally, acting as a liaison between Backbase internal teams and clients. You will play a key role in coordinating and communicating with project stakeholders, supporting customers and partners, and advising clients on implementing online applications using the Backbase Solution.
Responsibilities
- Manage projects all around the world
- Act as a bridge between Backbase internal teams and clients
- Provide effective coordination and communication among all project stakeholders
- Support customers/partners and advise clients on implementing their online applications using Backbase Solution to its full potential
- Create tools and processes around internal and external reporting
- Support strategy discussions based on reported data
- Address issues based on data
- Ensure effectiveness of the project (productivity/billability for the company)
- Spot business development opportunities and involve relevant people
- Design and facilitate client workshops
- Spot potential issues and minimize the impact through effective management
- Handle a large transformation program within one customer
- Work with senior stakeholders to define long-term program strategy
- Effectively manage project team and resolve issues
- Take initiative to identify potential resources before liaising with the resourcing team
- Train team members in scrum methodology
- Manage multiple teams in a large program or multiple projects
- Identify potential changes as risks before they occur
- Mitigate the impact of changes and replan accordingly
- Improve the change process
- Manage risks and issues on the project level and program level
Requirements
- 5-8 years of experience
- Demonstrated experience in the banking sector
- Demonstrated experience in a scaleup environment
- Managed a program
- Comfortable with ambiguity and a rapidly changing environment
- Able to influence and drive change
Skills
- Agile coach experience is beneficial
- Superior knowledge of standard software tools related to daily position responsibilities
- Answers questions for colleagues related to software tools
- Leads tutorials on best practices for using software tools
- Promotes agile philosophy and ways of working
- Able to create tools and processes around internal and external reporting
- Able to support strategy discussions based on reported data
- Able to address issues based on data
- Able to spot business development opportunities
- Able to design and facilitate client workshops
- Able to spot potential issues and minimize impact
- Able to handle a large transformation program
- Able to work with senior stakeholders to define long-term program strategy
- Effectively manages project team
- Resolves issues
- Takes initiative to identify potential resources
- Trains team members in scrum methodology
- Manages multiple teams
- Can identify potential changes as risks
- Able to mitigate the impact of changes
- Able to replan accordingly
- Able to improve the change process
- Manages risks and issues on the project level
- Manages risks and issues on the program level
Work Type
- Hybrid
Experience Level
- Senior
About the Company
- Backbase is a fast-growing and dynamic environment.