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About the Role
Equinox is seeking a leader to inspire and manage a dynamic workforce, ensuring adherence to brand standards and driving operational excellence. This role involves overseeing multiple departments, maintaining high customer service levels, and contributing to the overall success of the club.
Responsibilities
- Influence and inspire a dynamic work force.
- Interview, hire, train, and manage Front Desk, Maintenance, and Kids’ club departments to meet Equinox brand standards.
- Assist departments in developing schedules and ensuring adherence to payroll budgets.
- Complete staff performance evaluations monthly and annually.
- Adhere to monthly ordering timelines and supply budgets.
- Ensure a high level of customer service to club members.
- Support ancillary departments and sales in partnership with the General Manager.
- Maintain awareness of monthly departmental goals and projections.
- Ensure club cleanliness according to Equinox's company standards.
- Ensure the club follows proper Risk Management and Loss Prevention procedures.
- Monitor the safety and security of the club.
- Facilitate other projects or responsibilities as delegated by the General Manager.
- Be open to location reassignments and work flexible schedules dependent on business needs.
Requirements
- Proven leadership ability with 1-3 years of management experience in an operational management industry.
- Strong verbal and written communication skills.
- High touch customer service experience preferred.
- Effective time management and follow-up skills.
- Financial management experience.
- Ability to lift 25 pounds.
- Ability to be mobile throughout the facility all day.
- Must have a legal right to work in the United States.
Skills
- Leadership
- Management
- Operations Management
- Verbal Communication
- Written Communication
- Customer Service
- Time Management
- Follow-up
- Financial Management
Location
- Open to location reassignments
Work Type
- Full-time
Experience Level
- 1-3 years of management experience
Education Level
- Bachelor’s Degree preferred
Salary/Compensations
- $72,000 - $90,000 Annually
Benefits
- Competitive salary
- Benefits
- Industry leading commission opportunities for club employees
- Complimentary Club membership
- Perks and incentives with our products and services including Personal Training, Pilates, Spa and Shop
About the Company
- Equinox is a category of one, setting the global standard for luxury health, wellness, and hospitality.
- We create premium, immersive experiences where performance, hospitality, design, and human connection converge.
- We are builders, operators, and innovators who believe great environments and meaningful human connection change lives.
- Diversity, belonging, and ownership aren’t slogans here, they’re how we work.
- Growth is earned through action, learning is hands‑on, and careers are built by those who want to operate at the highest level.
- We don’t just offer opportunities—we offer long‑term pathways for people who want to do meaningful work in an environment that expects more and delivers more.
Equal Opportunity
- Equinox is an equal opportunity employer.
- All your information will be kept confidential according to EEO guidelines.