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About the Role
The Associate Director of Dining Services is responsible for the management of UMass Catering and Campus Center Blue Wall, overseeing operations, marketing, and financial aspects. This role involves multi-unit supervision, including management teams, supervisors, and chefs, and requires adherence to university policies.
Responsibilities
- Leads and supervises staff, planning, developing, and delivering services for UMass Catering and the Campus Center Blue Wall.
- Organizes work across multiple customer-facing outlets, sets priorities, and adjusts plans based on operational needs.
- Oversees all personnel actions and evaluates supervised personnel, establishing performance goals aligned with university objectives.
- Creates and monitors food and labor budgets for UMass Catering and the Campus Center Blue Wall, using KPIs to measure business performance.
- Develops and oversees annual business and marketing plans, establishing policies and procedures for profitable product and labor costs.
- Supervises food preparation and service, including delivery, storage, rotation, and proper use of foodstuffs, equipment, and chemicals.
- Oversees product logistics, menu implementation, and inventory.
- Develops new approaches, policies, and procedures to improve operational efficiency.
- Inspects facilities and ensures clean and sanitary operations.
- Directs the preparation of daily meal count reports and food temperature charts.
- Prepares and maintains inventory records for all smallwares.
- Oversees the service of high-quality, nutritionally balanced meals in a safe and healthy atmosphere.
- Reviews menus and makes major adjustments as needed, ensuring high levels of guest service and satisfaction.
- Controls alcoholic beverage service and related liability according to state laws and university policy.
- Oversees administration's training programs for classified employees on customer service and performance requirements.
- Directs the development and implementation of quarterly safety and kitchen skills training for culinary staff.
- Assists in developing new programs.
- Plays an active role in the local community through associations and memberships, serving as an ambassador for UMass Catering and the Campus Center Blue Wall.
- Participates in or leads meetings with other UMass departments whose work intersects with UMass Catering or the Campus Center Blue Wall.
- Navigates University administrative processes and organizational relationships to coordinate work across departments.
- Develops and oversees student labor budgets.
- Oversees student personnel performance and maintains student time records and personnel files.
- Performs other duties as required.
- Assists other Dining Services units as business needs direct.
- Participates in sensitive employee matters, including conducting disciplinary hearings, serving as a grievance hearing officer, and participating in Labor Relations discussions.
- Participates in quality assurance, peer review, and continuing education programs.
- Helps create a respectful, inclusive environment that supports diversity.
- Demonstrates the capacity, skill, and willingness to engage students and contribute to student success.
- Helps create a positive and respectful workplace through personal and professional competence, integrity, and collaboration.
- Uses access to sensitive or not-yet-public University information only to perform the responsibilities of the position and takes care to prevent unnecessary disclosure.
Requirements
- Bachelor’s degree in hospitality, business, marketing, or a related field.
- At least five years of management experience in the hospitality industry.
- Three years of progressive experience in product or service marketing and sales.
- Experience in sales and marketing, event planning, budgeting, and supervision.
- Demonstrated organizational and planning skills, including the ability to manage multiple priorities and coordinate operations across multiple customer-facing outlets.
- Demonstrated administrative and organizational savvy, including the ability to navigate processes, work across departments, and exercise sound judgment within a complex organization.
- Functional knowledge of standard statistical analysis methods and software packages.
- Detail-oriented approach.
- Strong written and verbal communication skills.
- Strong interpersonal skills and demonstrated ability to work with diverse constituencies and stakeholders to achieve desired outcomes.
- Demonstrated strong entrepreneurial spirit.
- Proficiency with Windows-based software.
- Ability to work independently and as part of a team.
- ServSafe certification at hire or within three months of hire.
- Alcohol Serving Certificate at hire or within three months of hire.
- Valid driver’s license.
- Ability to work nights, weekends, and holidays.
- Ability to be on call for emergencies.
Skills
- Sales and marketing
- Event planning
- Budgeting
- Supervision
- Organizational skills
- Planning skills
- Administrative savvy
- Statistical analysis
- Written communication
- Verbal communication
- Interpersonal skills
- Entrepreneurial spirit
- Windows-based software proficiency
- Teamwork
- Customer service
- Employee performance management
- Safety training
- Kitchen skills training
- Community involvement
- Cross-departmental coordination
- Student labor budget management
- Student personnel performance oversight
- Labor Relations
- Quality assurance
- Peer review
- Continuing education
Location
- Amherst
Work Type
- Full Time
- Onsite
Experience Level
- Associate Director
- Management experience
- Progressive experience in product or service marketing and sales
Education Level
- Bachelor’s degree in hospitality, business, marketing, or a related field
- Master's degree in hospitality, marketing, business, or related field (Preferred)
Salary/Compensations
- PSSAP Grade 30
About the Company
- UMass Auxiliary Enterprises
- Meal Plan Office
- UMass Amherst