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About the Role
The General Manager is responsible for delivering exceptional guest experiences and ensuring the operating performance of Sports Facilities Management, LLC. Key objectives include fostering accountability, meeting client expectations, facilitating collaboration, developing staff, ensuring compliance, and implementing business initiatives.
Responsibilities
- Analyze operations to evaluate performance and identify areas for cost reduction, program improvement, or policy change.
- Confer with ownership, advisors, and team members to discuss issues, coordinate activities, and resolve problems.
- Coordinate recordkeeping systems and administrative control processes.
- Direct and coordinate financial and budget activities to fund operations, maximize investments, and increase efficiency.
- Direct human resources activities, including the approval of human resource plans and activities.
- Direct, plan, and implement policies, objectives, and activities to ensure continuing operations, maximize returns on investments, and increase productivity.
- Implement corrective action plans to solve organizational or departmental problems.
- Prepare and present reports concerning activities, expenses, budgets, government statutes, and rulings.
- Represent the organization and promote its objectives at official functions.
- Serve as liaison between organizations, shareholders, and outside organizations.
- Direct and give strategic direction to all team members.
- Continually research new technologies to increase efficiency within the business.
- Schedule and monitor continued training seminars for team members on operational, safety, and legal responsibilities.
- Perform additional duties as assigned by the VP of Venue Management.
Requirements
- Proven management and leadership experience in the food and beverage, recreational, and entertainment industry.
- Operational knowledge of F&B, entertainment, and sport clubs, as well as parties, corporate events, and teambuilding is preferred.
- Prior experience in contracting or overseeing others who have sold corporate sponsorships, birthday parties, corporate parties, tournaments, leagues, camps, fitness programming, and other related services is preferred.
- Prior experience managing marketing programs is preferred.
- Operational knowledge of risk management.
- Skilled at identifying and creating opportunities to deliver revenue goals.
- Sports programming and sports event operations expertise required.
- Ability to travel to national events and regionally by car.
- Must be able to lift 40 pounds waist high.
- Required to conduct venue tours.
- Work will be performed indoors and outdoors in an ice arena environment, including cold temperatures, weather conditions, and varying noise levels for extended periods.
Skills
- Leadership
- Management
- Operations Analysis
- Financial Management
- Budgeting
- Human Resources Management
- Policy Implementation
- Problem Solving
- Reporting
- Interpersonal Communication
- Strategic Planning
- Technology Research
- Training Coordination
- Risk Management
- Revenue Generation
- Sports Programming
- Event Operations
Location
- Brooklyn, NY
Work Type
- Seasonal Full-Time
Experience Level
- Management and leadership experience required
- Experience in food and beverage, recreational, and entertainment industry required
Education Level
- Bachelor's degree in business management, sports management, marketing, hospitality, related field, or equivalent experience preferred
About the Company
- Williamsburg Wharf Glice Rink is a premier sport, recreation, and entertainment destination focused on improving the health and economic vitality of Brooklyn, NY.
- Managed by Sports Facilities Management LLC, a Sports Facilities Companies (SFC) company.
- SFC is the nation's leading resource for managing and developing sports, recreation, wellness, and events facilities.
- SFC offers a highly collaborative and supportive culture that promotes career growth.
- SFC has been awarded national recognition as a Top Workplace and is considered a workplace of choice.
- SFC's mission-focused company is entrepreneurial, team-oriented with a culture centered on collaboration, accountability, excellence, and service.
- SFC is growing rapidly and looking for high performers.