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About the Role

The Assistant Food & Beverage Manager will serve as a floating manager, providing operational support across both the Restaurant and In-Room Dining outlets based on business needs.

Responsibilities

Train, evaluate, motivate, coach, and discipline employees in the F&B Operations to ensure that established cultural and core standards are met.
Work closely with department manager and assist with managing the operation and provide feedback to team members.
Be visible in the operation, provide recognition, promote good public relations, and handle complaints, concerns or special requests for guests, clients, and group contacts.
Answer telephone using courteous, efficient telephone etiquette while obtaining all information necessary to process the guest’s order according to Four Seasons Standards.
Describe the selection of food & beverage menu items to guests by offering interesting, and vivid descriptions of each item, origin, taste, and preparation methods.
Coordinate delivery of items to the guestroom by IRD Servers in a timely manner to ensure proper food quality.
Properly and accurately close guest checks and record guest charges and gratuities.
Oversee amenity program to ensure amenities are delivered accurately and in a timely manner.
Communicate guest orders including any special needs or requests to the kitchen using the hotel’s point-of-sales system.
Check completed kitchen orders with the guest’s original order.
Control labor expenses through effective scheduling and inventory control while focusing on creative revenue generation solutions to maximize profit.
Anticipate guest needs, ascertain satisfaction, and offer suggestions.
Respond urgently and appropriately to guest concerns and requests.
Be visible in the operation, recognize, nurture and maintain relationships with regular guests as well as cultivate relationships with new patrons to ultimately increase loyalty.
Describe and ensure quality of all food items, ingredients, and preparation methods.
Provide knowledge of wine and spirits in an elegantly appointed environment dedicated to an attentive and distinctive experience for breakfast, lunch, or dinner.
Communicate with employees and managers to ensure operational needs are met.
Attend regular operational meetings to ensure effective coordination and cooperation between departments.
Process cash and credit card payments.
Properly settle voided checks or complimentary meals.
Work harmoniously and professionally with all Hotel team members, guests, clients, etc.
Comply with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact.

Requirements

Minimum 2 years of Food and Beverage experience in a luxury hotel, including leadership or supervisory experience.
Strong preference for In-Room Dining or restaurant operations in high-volume, fine dining, or all-day dining environments.
Thorough knowledge of service, cost control in F&B and labor management.
Excellent reading, writing and oral proficiency in the English language.
Excellent computer skills.
Ability to have flexible schedule according to operational needs.
Ability to stand for extended periods, lift up to 50 lbs, and push/pull as needed during shifts.
Successful candidate must possess legal work authorization in United States.

Skills

Food and Beverage operations
In-Room Dining
Restaurant operations
Service
Cost control
Labor management
English language proficiency
Computer skills
Flexible scheduling
Physical stamina

Location

San Francisco, CA

Work Type

Full-time

Experience Level

Leadership or supervisory experience
Minimum 2 years of experience

Education Level

College degree preferably in hospitality management or equivalent experience

Salary/Compensations

$85,466.10

Benefits

Generous medical, dental & vision insurance plans
401k Retirement plan
8 weeks of New Parental Leave Pay
Complimentary accommodation at other Four Seasons Hotels and Resorts
Complimentary Employee Meals
Paid holidays, vacation & sick days

About the Company

Four Seasons is powered by its people, a collective of individuals who strive for excellence and treat each other with respect.
Our team members create amazing experiences for guests through a commitment to luxury with genuine heart.
We believe in recognizing familiar faces, welcoming new ones, and treating everyone with respect.
Our purpose is to create lasting impressions through genuine connections.
Four Seasons offers an opportunity to build a life-long career with global potential and a real sense of pride in work well done.
We are committed to maintaining extraordinary staff-to-guest ratios.
We hire motivated people and train them to perform superbly, creating an environment where they can flourish.
Our culture breeds success and rewards it in many different ways.

Equal Opportunity

Four Seasons is an Equal Opportunity, Affirmative Action employer.
Minorities, women, veterans, and individuals with disabilities are encouraged to apply.
To access the 'EEOC is The Law' Information poster please visit this website - https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal