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About the Role
As an Account Manager, you will bridge the gap between industry, product, and technology, helping clients maximize the platform's value for their operations and providing frontline intelligence to enhance our services. This role involves managing a client portfolio, identifying workflow improvements, and exploring AI and automation to add value.
Responsibilities
- Own client relationships and lead discussions beyond surface-level feature requests.
- Conduct innovation workshops with partners and clients, showcasing Streamhub's capabilities for measurement and analytics challenges, including AI.
- Serve as the primary point of contact for customers and partners in Japan and APAC.
- Translate customer business and data requirements into actionable briefs for product and engineering teams.
- Build strong relationships to foster trust, reduce churn, and expand partnerships.
- Demonstrate Streamhub's platform to prospective customers, tailoring presentations to their specific needs.
- Develop proposals that clearly articulate Streamhub's value proposition against customer objectives.
- Share customer and product knowledge to enhance Streamhub's account engagement and retention strategies.
- Support pre-sales activities with relevant expertise.
- Identify opportunities to leverage AI and automation for improved customer reporting, analytics, and internal workflows (sales, marketing, delivery).
- Collaborate with product and engineering teams to assess customer needs and coordinate suitable solutions.
- Assist customers in understanding and adopting relevant AI-powered features and tools.
- Evaluate emerging AI tools to determine their potential leverage for customers or the team.
- Act as a structured feedback channel between customers and the product team, transforming field observations into new product proposals.
- Contribute to product direction by synthesizing insights from the customer base into patterns that inform prioritization.
- Stay informed about industry trends in audience measurement, AdTech, and AI to ensure Streamhub's roadmap aligns with market direction.
- Collaborate with engineering and product teams in London and Bangalore to ensure consistent delivery and knowledge sharing.
Requirements
- 5+ years of customer-facing experience in B2B data/adtech, research, or media companies in account management, sales, project management, or a similar role.
- Proven track record of meeting account management targets or actively supporting new sales closures.
- At least 2 years of relevant experience in audience measurement, research, advertising, or analytics and technology systems used by media or AdTech companies.
- Ability to explain analytics platforms, data, and the media business to both customers and technical teams.
- Interest in how AI and automation can improve customer outcomes and everyday workflows.
- Experience working in small teams with a collaborative approach to problem-solving.
- Must be able to work permanently in Japan.
Skills
- Account Management
- Customer Discovery
- Innovation Workshops
- AI
- Automation
- Product Development
- Audience Measurement
- AdTech
- Analytics
- Data Analysis
- Sales
- Marketing
- Project Management
- Client Relationship Management
- Business Development
- Technical Communication
Location
- Tokyo (Hybrid)
Work Type
- Full-time employee
- Hybrid working
Experience Level
- 5+ years customer-facing experience
- 2+ years media industry experience
Salary/Compensations
- Salary from JPY 8,000,000
Benefits
- Eligible for a sales-related bonus
- Eligible for share options after the first year
- Paid leave: 28 days, including public holidays
- Training budget
- 1–2 training visits to our UK and Bangalore offices per year
- Opportunities to publish blogs and contribute to industry publications
- National insurance covered
About the Company
- Streamhub is a total analytics platform powering total audience measurement, planning and targeting for TV / CTV, audio and streaming services.
- Our mission is to make audience data actionable and accessible across the entire media ecosystem.
- We work with broadcasters, platforms, and advertising agencies across multiple countries, combining advanced analytics, AI-driven insights, and expert engineering to solve complex problems across the media and advertising value chain.
- We are growing our business in Asia driven out of Tokyo, looking for individuals wanting to work in a B2B media & data tech startup environment.
- Company size: 20–50
- Company type: Startup from London, UK, with offices in Tokyo and Bangalore.
- Industry: Audience measurement, AI, DMP, analytics, AdTech, media, data business.
Equal Opportunity
- We are committed to equal employment opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status.
- We are proud to be an equal opportunity workplace.