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About the Role
As a Product Owner within Individual Insurance Canada (IIC) & Guaranteed Wealth Solutions (GWS), you will be instrumental in establishing our Agile organization and driving the product strategy, planning, and delivery of key capabilities. You will act as the voice of the customer, partnering with development squads to evolve digital experiences and ensure Canadians have the right tools and solutions for positive digital interactions.
Responsibilities
- Own the product backlog and feature prioritization
- Provide clarity on customer/business needs
- Drive product strategy, planning, and delivery of key capabilities
- Ensure progress against important milestones
- Act as the voice of the customer in product definition
- Incorporate feedback from customer insights and research
- Collaborate with stakeholders for successful development and implementation
- Determine solutions and opportunities to close product/service gaps
- Launch new digital transactions
- Monitor outcomes and iterate on launched features
- Enhance and manage existing digital properties
- Contribute to vision and roadmap supporting at the Epic Portfolio level
- Brainstorm, prototype, and test solutions
- Define and decompose work for sprint-by-sprint value delivery
- Define Features and provide recommendations for MVP and releasable functionality
- Conduct user interviews and gather feedback
- Document business requirements and review with stakeholders
- Coordinate with stakeholders for acceptance criteria, test plans, and results approval
- Ensure ongoing monitoring requirements are defined
- Create and manage risk register
- Define deliverable priorities and build order in partnership with Manager of Engineering
- Participate in storyboarding, agile ceremonies, and continuous feedback seeking
- Report weekly/monthly on OKR outcomes, feature usage, adoption, and other KRIs
Requirements
- 3 – 5 years of relevant work experience
- Experience working in the financial services and/or insurance industry
- Understanding and/or past interaction with financial advisors/consultants, managing agencies, institutional administration, etc.
- In-depth knowledge of Scrum and Agile Software Development Methodology
- Working knowledge of product development architecture
- Proficiency in analytic and agile tools like Confluence, JIRA, etc.
- Working knowledge of how Advisors and Consultants grow and manage their business
- Prior track record of delivering digital projects
- Experience working within innovative environments
- Experience leading execution across functional teams and business units
- Highly effective communicator capable of articulating business needs between technical and non-technical resources
- Ability to present strategy and vision to senior management
- Strong relationship development and management skills
- Entrepreneurial drive and demonstrated ability to achieve stretch goals in an innovative and fast-paced environment
- Strong analytical, troubleshooting, and problem-solving skills
- Product management or design experience with a focus on Digital
- Experience defining and tracking key digital performance indicators
- Ability to take initiatives and work with minimal supervision
- Passion to solve problems
- Tactical strategist
- Business savvy with a love for technology
- Empowered to make decisions yet collaborative
- Passionate and engaged
- Change champion
- Belief that no idea is a bad idea if thoroughly analyzed
- Ability to dig deep into the ‘why’ and ‘why not’
- Thrives on documentation and simplifying the complex
Skills
- Scrum
- Agile Software Development Methodology
- Confluence
- JIRA
- Digital Product Management
- Digital Design
- Digital Performance Indicators
- Problem-solving
- Analytical skills
- Troubleshooting
- Communication
- Relationship Management
- Agile Tools
Location
- Waterloo, Ontario
Work Type
- Hybrid
Experience Level
- 3-5 years relevant work experience
Salary/Compensations
- $70,500.00 CAD - $117,500.00 CAD
Benefits
- Opportunity to learn and grow
- Flexible environment
- Well-being and inclusion support
- Health coverage
- Dental coverage
- Mental health coverage
- Vision coverage
- Short-term disability coverage
- Long-term disability coverage
- Life insurance coverage
- AD&D insurance coverage
- Adoption/surrogacy benefits
- Wellness benefits
- Employee/family assistance plans
- Retirement savings plans
- Pension plan
- Global share ownership plan with employer matching contributions
- Financial education and counseling resources
- Holidays
- Vacation days
- Personal days
- Sick days
- Full range of statutory leaves of absence
About the Company
- Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better.
- Manulife is on a journey to become a customer obsessed, digital leader.
- Individual Insurance Canada (IIC) & Guaranteed Wealth Solutions (GWS) has designed the broadest product shelf and offer the most innovative tools to help our customers every step of the way.
- We have a clear vision of our strategy, and the result will be exceptional experiences for our customers.
Equal Opportunity
- Manulife is an Equal Opportunity Employer.
- We embrace our diversity.
- We strive to attract, develop and retain a workforce that is as diverse as the customers we serve.
- We foster an inclusive work environment that embraces the strength of cultures and individuals.
- We are committed to fair recruitment, retention, advancement and compensation.
- We administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.
- It is our priority to remove barriers to provide equal access to employment.
- A Human Resources representative will work with applicants who request a reasonable accommodation during the application process.
- All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies.