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About the Role
As a Guest Service Agent at Hilton London Heathrow, you’ll be responsible for ensuring a seamless check-in and check-out process, delivering memorable experiences that make every guest's stay exceptional.
Responsibilities
- Greet guests upon arrival and complete the check-in process, including verifying details, assigning rooms, issuing keys, and providing welcome materials or bell service assistance.
- Process guest departures by verifying charges, handling payments, issuing receipts, and using the point-of-sale system accurately.
- Demonstrate comprehensive knowledge of hotel offerings, room types, rates, promotions, and local area information to assist with guest inquiries.
- Use up-selling techniques to recommend hotel amenities and maximize room and service revenue.
- Respond to guest requests, resolve concerns with care and urgency, and effectively manage messages and communications.
Requirements
- A passion for spreading the light and warmth of Hospitality.
- Acting with Integrity and always doing the right thing.
- Inspiring others through Leadership.
- A belief that Teamwork drives the best outcomes.
- A sense of Ownership and accountability.
- A focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.
Location
- London Heathrow
Work Type
- Full-time
Salary/Compensations
- £13.79 per hour
Benefits
- Competitive pay
- Discounted hotel stays through our Go Hilton travel programme
- Food and beverage discounts (50% off)
- Free meals on duty
- Generous holiday allowance (28 days including bank holidays)
- Employee Stock Purchase Programme (ESPP) with a 15% discount
- Pension scheme
- High street discounts through Perks at Work
- Mental health resources, free counselling, and support through our Employee Assistance Programme (EAP)
- Crisis Concierge
- Career development opportunities
About the Company
- Hilton is a global leader in hospitality, building an exceptional workplace for its Team Members.
- The company has welcomed more than 3 billion guests worldwide.
- Hilton's founding vision is to fill the earth with the light and warmth of hospitality.
- The company has earned repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune.
- Hilton is setting new standards for the future of travel with its world-class brands.
- Hilton supports Team Members' careers every step of the way.