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About the Role

The Senior Analyst, Fraud and AML is the hands-on center of our day-to-day fraud and AML work. You’ll triage and work our alert and case queues, investigate the more complex cases, and turn what you see into specific improvements to our rules and processes. Strong fraud triage experience is at the heart of this role. You’ll know quickly what needs attention now, what can wait, and what is simply noise, and you’ll document every decision so it holds up to review. Fraud and money laundering risk often show up in the same accounts and the same money movements, so you’ll work both sides. You’ll also be a trusted backup to the Senior Manager on Suspicious Activity Report (SAR) referrals and bank partner escalations. You’ll join a program that already has dedicated leadership and a clear direction, and you’ll help turn that direction into daily practice. You’ll report to the Senior Manager, Fraud and AML, and work closely with product, engineering, operations, and data colleagues, as well as our banking and brokerage partners.

Responsibilities

Triage incoming fraud and AML alerts quickly and accurately, separating real risk from noise and prioritizing by member impact and potential loss
Own the day-to-day health of our alert and case queues: timeliness, quality, and clear, well-documented dispositions
Work alerts and cases across fraud and AML, including account takeover, first-party and ACH abuse, money mule activity, and business use of consumer accounts
Track turnaround targets (SLAs) and run quality checks on case decisions, so decisions stay consistent, timely, and defensible
Investigate complex, multi-account cases from first signal to a documented, defensible decision
Prepare SAR referrals and supporting case documentation, meeting our bank partner timelines
Escalate to and coordinate with bank and brokerage partners when a case requires it, and serve as backup to the Senior Manager on partner escalations
Support incident response by helping trace root cause and documenting what changed and why
Review how our rules and controls perform: alert precision, time to decision, false positives, and loss outcomes
Turn patterns you see in cases into specific tuning proposals, and follow remediation through to completion
Flag emerging fraud and AML patterns early, before they become losses or compliance findings
Feed disposition and data quality findings back into our rules, routing, and the vendor tools we rely on
Support day-to-day Bank Secrecy Act (BSA) and AML compliance, including case documentation, training, and testing evidence
Help the Senior Manager prepare for independent testing and bank partner audits by keeping records complete, consistent, and easy to retrieve
Contribute to procedures and incident write-ups that are clear, concise, and practical
Work with product, engineering, operations, and data colleagues to improve controls and align on shared metrics and definitions
Share what you’re seeing with the Senior Manager regularly, including emerging patterns, queue health, and control performance
Explain findings and trade-offs between loss prevention and member experience in plain language

Requirements

4+ years of experience in fraud operations with AML compliance for deposit and/or brokerage products (ideally both) at a fintech
Hands-on experience in fraud triage — you can quickly assess an alert, separate real risk from noise, prioritize what matters most, and make clear, well-documented decisions under time pressure
Strong analytical skills — you spot patterns in data and back your decisions with evidence, not just intuition
Exceptional communicator — both written and verbal communication, including case documentation that stands up to audit
A collaborative, curious mindset, and energy for working in a fast-moving environment where our program is evolving

Skills

Fraud triage
AML compliance
Analytical skills
Written communication
Verbal communication
Rule tuning
Scenario tuning
Model tuning
Case management tools
Alerting tools
Regulatory landscape
Fraud typologies

Location

Remote

Work Type

Full-time

Experience Level

Senior

Education Level

Bachelor’s degree in business, statistics, STEM, economics, criminal justice, or a related field, or equivalent experience

Salary/Compensations

$100,000 - $125,000/year

Benefits

Health, Dental & Vision Plans
Life Insurance
Long/Short Term Disability
Competitive Pay
401k Matching
Team Member Stock Purchasing Program (TMSPP)
Learning & Development Opportunities
Tuition Reimbursement
Unlimited PTO
Daily Lunch, Snacks & Coffee (in-office only)
Commuter benefits (in-office only)
Bonus

About the Company

Rocket Money’s mission is to meaningfully improve people’s financial prosperity. We’ve helped millions of people save money, and now we’re focused on helping them grow their money through personalized, automated financial products.
As we scale our member base and product portfolio, fraud and anti-money laundering (AML) risk are among our most consequential problems to solve. We’re looking for an experienced, hands-on analyst to work that risk day to day and help make our controls sharper.

Equal Opportunity

Rocket Money, Inc is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.