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About the Role
Scale Computing is hiring a Director of IT to lead corporate IT, including end-user services, identity, endpoints, collaboration, business SaaS platforms, office networks, and the IT service desk. This leader will own IT work intake, prioritization, delivery, and reporting, and is accountable for the cost, reliability, and security of the corporate technology estate. The strongest candidates will have experience consolidating IT environments post-acquisition and measuring success by outcomes and cost reduction.
Responsibilities
- Own the IT service desk: intake, request catalog, queue structure, prioritization, SLA definition and attainment, and knowledge base.
- Consolidate duplicate workflows inherited from legacy organizations into a single IT service model, and retire redundant tooling.
- Own identity and access lifecycle for the workforce (Google Workspace, SSO, MFA), including joiner/mover/leaver processes integrated with HR, and least-privilege access in partnership with Security.
- Own endpoint management (MDM, patching, imaging, encryption, EDR deployment coverage) across Windows, macOS, and mobile devices.
- Manage the SaaS portfolio and IT vendors: license utilization, renewals, contract negotiation, rationalization of overlapping tools, and SaaS administration ownership.
- Own IT asset management: hardware lifecycle, procurement standards, inventory accuracy, and secure disposal.
- Own office and remote-worker connectivity, conferencing, and collaboration services across company locations.
- Build and manage the IT budget, with reporting on spend by category, cost per employee, and savings delivered.
- Use AI assistance to reduce IT workload (ticket deflection, triage, knowledge authoring, scripting), and set the team standard for its use and output verification.
- Develop the IT team, maintaining a documented development plan and named ownership area for every team member; address underperformance promptly with documented plans.
- Represent IT in change management, incident escalation, and cross-functional planning with Business Systems, Finance, HR, Platform Infrastructure, and Security.
Requirements
- 10+ years in IT, including 5+ years directly managing IT teams.
- Demonstrated fluency running Jira Service Management or an equivalent ITSM platform, including designing request catalogs, workflows, and SLAs.
- Hands-on depth with workforce identity (Entra ID/Azure AD, Okta, JumpCloud or Google Workspace), SSO/MFA, and endpoint management platforms (Intune, Jamf, or equivalent).
- Track record of consolidating IT environments, tools, and service desks.
- Experience owning an IT budget and negotiating SaaS and hardware vendor contracts.
- Experience supporting audits against at least one of PCI-DSS, SOC 2, or ISO 27001.
- Working use of AI tooling in an IT operations or leadership context.
- People-leadership fundamentals: development planning, performance management, hiring, and mentorship.
- Clear written and verbal communication with both technical teams and executive stakeholders.
Skills
- Jira Service Management
- ITSM platform
- Workforce identity management
- Entra ID/Azure AD
- Okta
- JumpCloud
- Google Workspace
- SSO/MFA
- Endpoint management platforms
- Intune
- Jamf
- IT budget management
- SaaS contract negotiation
- Hardware contract negotiation
- Audit support (PCI-DSS, SOC 2, ISO 27001)
- AI tooling
- IT operations
- Leadership
- Development planning
- Performance management
- Hiring
- Mentorship
- Written communication
- Verbal communication
- PowerShell
- Python
- Bash
- Scripting
- Automation
Location
- Austin, TX
- Indianapolis, IN
Work Type
- Full-time
- In-office
Experience Level
- 10+ years in IT
- 5+ years directly managing IT teams
Education Level
- Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent practical experience.
Benefits
- Medical, dental, and vision insurance
- Company-paid life insurance, short-term disability, and long-term disability
- Flexible Spending Accounts
- Additional life/AD&D coverage
- Critical illness and hospital indemnity insurance
- Legal insurance
- Pet insurance
- 401(k) plan
- Employee-directed Paid Time Off
- 10 paid company holidays
- Paid parental leave for births, adoptions, and foster placements
- Volunteer Time Off (VTO)
About the Company
- Scale Computing is the leader in edge computing, virtualization, and hyperconverged solutions for customers around the globe.
- The company transforms the way businesses use infrastructure technology through the delivery of innovative products and services.
- A philosophy of innovation and employee empowerment drives its commitment to best-in-class customer experiences, partner success, and shareholder return.
- Employees, known internally as "Scalers," operate by five core values: Vigilant, Owner, Integrity, Champion, and Empower.
Equal Opportunity
- Scale Computing is an Equal Opportunity Employer.
- All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any other status protected by applicable law.