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About the Role
As a Quality Assurance Specialist focusing on SAR Reporting at Wise, you will provide expert, objective assurance on the quality and effectiveness of operational processes and controls. Your core function is to ensure risks are identified, assessed, and mitigated in line with policy requirements, and to identify weaknesses, assess risk materiality, and report outcomes. This role is integral to helping Wise achieve its mission of Money Without Borders through effective and value-add assurance.
Responsibilities
- Conduct holistic, risk-based reviews using test scripts and scorecards to assess risk outcomes and compliance with policies, guidance, and risk appetite.
- Assess risk, materiality, and root causes for each finding, providing clear and robust reasons aligned to policy compliance and/or risk mitigation.
- Participate in calibration exercises to share findings, best practices, and ensure consistent decision-making.
- Clearly communicate outcomes to stakeholders, covering key risks, issues, root causes, and recommendations, maintaining robust records.
- Analyze, assess, and communicate emerging themes and trends, recommending opportunities for continuous improvement.
- When assigned, scope, plan, and execute root cause analysis or targeted investigations.
- Contribute to team collaboration and knowledge sharing to enhance team capabilities.
- Take a proactive approach to achieving individual and team targets (KPIs, SLAs), demonstrating commitment to quality and speed.
- Meet deadlines, optimize processing times, and take full ownership to deliver results.
- Perform additional tasks as assigned by your lead, demonstrating adaptability and a proactive approach.
- Actively participate in meetings, training, and internal events to support broader team and company objectives.
- Embody and uphold Wise’s values in daily interactions.
Requirements
- 2+ years of experience in QA related to BSA/AML or experience in AML Investigations or SAR Reporting.
- Fluent in English (written and verbal skills) with the ability to clearly articulate thoughts and recommendations.
- Takes ownership for personal development, including commitment to develop expertise through industry and trend analysis, regulatory insights, and emerging risk typologies.
- Good understanding of Quality Assurance methodologies and frameworks, including testing procedures, scoring criteria, and root cause analysis.
- Applies consistent standards across all reviews.
- Risk and Compliance expertise relevant to SAR Reporting, including the ability to identify and assess risks, interpret and apply policy requirements and guidance, and a good understanding of the regulatory environment.
- Efficient at reviewing and investigating customer files, identifying missing information, issues, trends, and root causes, using AI and data as appropriate.
- Competent using case management systems, dashboards, and AI tools to support case working and analysis.
- Understands automation, AI, and is comfortable working with evolving tools and technologies.
- Ability to critically assess information, demonstrate attention to detail, challenge assumptions, dig deeper where required, ask the right questions, and connect data across different sources to make informed and risk-based decisions.
- Uses facts, data, policy, and risk frameworks to support conclusions and assess risk materiality.
- Clear, constructive, and concise written and verbal skills, with the ability to explain risks and issues in simple terms in a constructive and actionable manner.
- Able to keep up with evolving requirements and ongoing changes impacting the QA team, policy, guidance, processes, and systems.
- Open to feedback and continuous improvement.
Skills
- Quality Assurance methodology
- Risk and Compliance expertise
- SAR Reporting
- Analytical Skills
- Systems and Tools
- Case management systems
- AI tools
- Automation
- Critical thinking
- Risk management
- Documentation skills
- Communication skills
- Adaptability
Location
- Remote
Work Type
- Full-time
Experience Level
- 2+ years
Salary/Compensations
- USD 34 - USD 40.75 - hourly
About the Company
- Wise is a global technology company, building the best way to move and manage the world’s money.
- Min fees. Max ease. Full speed.
- Wise is on a mission to make people's and businesses' lives easier and save them money when sending money internationally, spending abroad, or making and receiving international payments.
- As part of our team, you will be helping us create an entirely new network for the world's money.
- For everyone, everywhere.
Equal Opportunity
- For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too.
- We believe teams are strongest when they are diverse, equitable and inclusive.
- We're proud to have a truly international team, and we celebrate our differences.
- Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.