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About the Role

The Client Advisor / Key Holder at ETRO is responsible for daily floor supervision of the sales team, ensuring excellent client experiences and driving sales goals. This role involves providing real-time performance coaching to enhance the Etro Experience, acting as a sales professional in luxury goods, promoting the corporate image, and ensuring customer satisfaction and loyalty. The individual will collaborate in achieving the store's quantitative and qualitative objectives.

Responsibilities

Supervise, assist, and motivate sales associates to deliver high-value client experiences.
Partner with associates to improve selling skills and achieve sales goals.
Lead a customer-facing and service-oriented team, providing coaching and feedback.
Manage customer flow to ensure optimal service and no unattended clients.
Drive partnership on the selling floor between sales, stock, and operations teams.
Coach associates in the moment and after client interactions.
Partner with store management on Etro's training initiatives.
Reinforce key elements of the Etro Experience through role-play and discussions.
Partner with store management to drive goal expectations.
Resolve difficult customer issues and escalate to management when necessary.
In the absence of store management, responsible for processing post-void transactions, authorizing promotional discounts, and employee sales.
Maintain a thorough understanding of the business and communicate ideas for growth.
Possess and enforce a thorough understanding of company policies and procedures.
Assist with store opening and closing procedures, including security and POS operations.
Perform additional job-related duties as assigned.

Requirements

Undergraduate Degree or equivalent experience.
3+ years of experience in the luxury sector and knowledge of industry-specific dynamics.
Proficient in Microsoft Office Suite, with strong Excel and Outlook skills.
Ability to react quickly in a fast-paced environment.
Strong communicator with proven ability to interact professionally.
Ability to build positive, inclusive, and respectful relationships.
Self-motivated, proactive thinker who takes ownership and accountability.
Proven ability to drive results.
Excellent organization skills.
Understanding of sales analytics and key performance indicators.
Wide client network and proven sales record.

Skills

Microsoft Office Suite
Excel
Outlook
Sales Analytics
Key Performance Indicators
Client Networking
Sales Record

Location

Onsite

Work Type

Full-time

Experience Level

3+ years

Education Level

Undergraduate Degree or equivalent experience

Salary/Compensations

$22.00 - $26.00 per hour

About the Company

ETRO is a fashion house that has defined Italian style around the world since 1968.
ETRO creates luxury clothing and accessories for men and women, emphasizing research into textiles, attention to detail, passion for travel, and sartorial tradition.

Equal Opportunity

We are an equal-opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.
It is Company's policy not to discriminate against any employee or applicant for employment on the basis of race, color, creed, religion, national origin, ancestry, citizenship status, age, sex, or gender (including pregnancy, childbirth, and related medical conditions), gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances.
The Company will endeavor to provide a reasonable accommodation consistent with the law to otherwise qualified employees and prospective employees with a disability and to employees and prospective employees with needs related to their religious observance or practices.
Should you wish to apply for this position or any other position with the Company and you believe you require assistance to complete an application or participate in an interview, please contact HRUSA@Etro.com.